Convenient location, facilities within easy access, onsen is good and staff very helpful

Awesome service!

No

Great view and nice Onsen.

There is a foot spa with beautiful view and scenery. Outdoor onsen has excellent view and special stand up spa.

Paid Buffet dinner and breakfast with no choice of time and limited to 45 minutes! Unacceptable!

facilities and hotel staff

The staff is very helpful, they even clean our suitcases for us, which were a bit dirty from the snow outside. The food is great, the dinner buffet has a large variety of food. The room is very spacious and well decorated. The in-room onsen is great, but not big enough to fit in 2 people at the same time.

I am not very comfortable with the bathroom, which has a glass wall and door facing outdoor.

restaurant buffet spread was good and really tasty, onsen was wonderful

nothing

There was an exceptional worker at the front desk. Her name was Miyo Goshima, she was extremely helpful and cheerful. I wish more resorts had people like her. The in room Onsen bath was excellent as with the rest of the room. The room was really peaceful and relaxing. The meals and buffet were one of the best in Japan.

Great onsen facilities, communal areas and play area for the kids.

Room was a little dated with small bathroom - but the value overall was good.

Very luxurious and posh interior. Service level from the staff was exceptional. Room was clean and spacious, with all the essentials anyone needs. Worth to pay a room with private onsen, if you are traveling here from a distance. Nothing beats unwinding in an outdoor onsen tub in the privacy of your own room, with a tremendous view during winter. Buffet was also decent. There's also a supermarket about a 5mins walk away.

None.