The restaurant was excellent, it had a fairly short menu that aimed(in our opinion) to do a few things well, with high quality ingredients rather than a longer mediocre menu of standard pub food.

The service at breakfast was a bit hit and miss. Coffee rather than tea, some breakfast items served when asked not to and others never arriving. To be honest it wasn’t really a problem as they were very busy.

good location

it was expensive

The Inn is very nice and full of history, the location is perfect to visit the village. We have also dinner and breakfast and the food was excellent.

Attractive period hotel, with parking, on edge of Hay on Wye. Nice room within annexe. Good food (we enjoyed the set Sunday menu)

Great breakfast

Nothing

everything was perfect, room 7 was excellent host were lovely food superb.

nothing at all

Central location

On arrival for a special occasion , I was told over the bar at check in that my card had been declined. It was in fact their error and the full payment was taken 4 weeks prior, not a big deal but wasn’t the nice start to our weekend.

first night was in a double room - lovely - second night in a single room - no free socket to charge phone and tv didn’t seem to work. bar was closed early on Saturday evening

early closing bar and not enough electrical sockets

Quaint and charming, perfectly located to explore Hay on Wye.

Gorgeous traditional surroundings. Staff were very friendly and helpful. Location is great, just a short 2 min walk to the town.

Everything was great!

A pub full of character five minutes from the town.

The staff was very welcoming. They had gluten free options at all meal times and the food was great.

You need to watch your head a lot but that comes with it being an old building.

Everything about this place is brilliant. Super - helpful and flexible. The staff are tremendous and the food there is brilliant - chef is really talented

There was nothing to dislike. It's probably the best place to stay in Hay - and we have stayed in most places there over the decades

The hotel is in an excellent position with free parking on site. There was a great atmosphere in the hotel, the restaurant was very good with delicious food and delightful female wait staff.

My greeting when I arrived was less than welcoming and the young male waiter needs to be educated about serious food allergies I.e. they are not a joke.

central location, comfortable and excellent food

nothing

Helpful staff and good food.

No internet connection in our room. We had to go to the main building to connect to the internet.

Historic 1300s era property with lots of quirks but great location and charm. Excellent wifi and modern if small bathroom.

Only one available outlet in the room made it challenging to charge the 5 devices we brought. I realize it’s hard to bring new power into a building this old, but USB ports would be easy to add.

Breakfast was superb. I wish I had the dinner too at the Old Black Lion. The reception staff Becca was very helpful and warm. She showed me to the room, suggested what options I have near bye when I asked about restaurants near by. In the morning, the restaurant waiter and person at chek out counter was very helpful and warm. Room was specious and comfy, bathroom was spotless clean. Overall an excellent place to stay

Parking was not adequate as I had to park outside the hotel premise overnight. I think the residents of the Inn should get priority over dinners There was no shampoo in the bathroom. Very small things, but could be nice

Great food.

None