Checking out

The rooms are out dated and look like a brothel with very dim lighting. Fixtures and fittings some was loose. The rooms a million degrees with no way of opening a window. To turn the shower on you need a hard of hulks. The food is over priced for the quality of it. £15 for a vegan burger and that doesn’t include chips. The chicken Kiev wasn’t anything special. The car part is really expensive as-well. The outside of the hotel is also disgusting. Car park flooded from leaking pipes. The building it self needs a good decoration. Was expecting more from a hotel like this. Should have stayed at the premier inn atleast you know what you’re getting.

Spa very nice

Rooms, small and too stuffy Service at the bar, very slow

The breakfast and afternoon tea exceptional. The spa facilities lovely but bit cramped.

The room was so hot and we could not open the window. Air con set at hot wouldn't cool and had to order a fan. Staff said heating set on all rooms for winter and not room by room. The wet room was not on a slant or did we have access to a mop it stayed full of water after shower so you had to get wet feet to use the bathroom. Floor didn't dry. I had to use the towels in the end. The spa had too many people in so was very busy and no where to sit . I sat outside in the rain in the end in between using the facilities . the parking expensive and not clear. I ended up paying for parking in pay display then informed to move my CSR to another floor for hotel level and had to pay again.

Lovely and comfortable, friendly staff and great location. We would book again.

Nice spacious room in Central Guildford

Nothing

Bedroom , spacious bars . Good breakfast choice

Hidden £10 cost to use pool which was tiny . Coffee machines both ran out of milk/water at breakfast .

The staff at the Harbour are the final piece of the puzzle every time, so attentive and polite, they make us feel welcome every visit.

The key card doesn't always seem to work in the car park, it's a little frustrating but not a big problem.

Brilliant location in town centre with on site parking . Comfortable facilities, quiet room

Parking was charged as an extra on already pricey room Car park was hard to find and couldn’t be accessed until after check in