Everything worked fine, met our expectations. The room was very nice. We had also a good dinner at the hotel restaurant. It was good to have option for a late check out at 15:00 with a supplement. The Spa and staff is nice but with some reservation as mentioned below to improve.

SO IF YOU BOOK ROOM FOR THE SPA SERVICES, check before : The personnel was satisfactory but fell short of our expectations. Despite booking and paying a considerable sum for a weekend at the SPA, we were informed upon arrival that we could only reserve one hour initially, with a possibility of extending to a second hour if not too crowded. While circulation remained low and we could stay longer, it's evident that better management of expectations is needed. The size of the SPA should prioritize hotel guests' needs over outside visitors. My suggestion is to either expand the space to accommodate increased circulation or restrict access exclusively to hotel guests without imposing time limits.

Not overcrowded, nice location, good facilities.

No internet in our room. Room 213. We told them many times but no result. 4 days with no internet. Unacceptable being in 2023. It was like we were away from the world. We had to leave the room to get access. That what they told us in the reception 😡😡😡

The location and tranquility are the reasons for going.

I’ve been here 4 or 5 times because I love the view over the lake but attention to detail and service seems to be slipping. Very irritating when you check in they only give you one key and towel card when it must be obvious that when there are 2/3 in the room you will each need a key and towel. I have always had to request extra of each. There were waiters offering to take take drinks orders at the infinity pool the first day but not the second (there was a wedding) and we had to walk over to the bar at reception to get refreshments. Generally we had to ask for things twice in the restaurant as they seemed to forget we had asked. There were dirty ashtrays with stubs left outside the entrance to the restaurant. There was broken furniture in a corner by the infinity pool and we noticed a glass bottle left on one the loungers for the duration of our stay as well as used pool towels. Generally didn’t feel quite as friendly as it has in the past. A little disappointing and I will probably try somewhere else next time.

- the restaurant and pool teams are very attentive to tourists, very professional, with a special mention for the quality of the resort's patisserie products; - very good cleanliness in the rooms; - very well-kept green spaces/garden;

- the very poor quality of the staff and services at the RECEPTION, misinformed, inflexible to the needs of the tourist (perhaps a training course for them in Turkey or Greece would be welcome); - although the hotel it is located on the outskirts of Peschiera de Grada, there is no collaboration agreement between the hotel and a TAXI company, thus determining the lack of security to access a TAXI at the fixed time (I missed a purchased and scheduled trip, ordering TAXI requiring prior notification a day before, which the reception service was not aware of, although I warned about this possibility); - being a destination recommended for families, there should be TV programs for children in English (there are 23 TV programs only in German, the rest in Italian and only 2 "news TV" programs in English - CNN and BBC); I suggested to the management of the hotel and the reception to change the TV program grid in favor of the English language, but they are inflexible, manifesting a policy of positive discrimination for German-speaking tourists, who were not the majority in the hotel at that time; - an entertainer for children at the pool would be welcome (at least for the beginning on weekends); - being a 4-star destination, the single-use glasses in the room (founded rather frequently in Youth Hostels) and the introduction of glass glasses (more elegant, as we also found in other 4-star hotels in Italy) must be given up, especially now that the COVID pandemic is over; - the introduction of indoor slippers for children over 6-7 years old, and in their absence, warning tourists on the hotel website, so that parents and children come prepared;

Excellent hotel with great services and perfect location. Super pet friendly.

Pool is awesome Breakfast buffet is delicious

Not friendly or helpful at all- seemed annoyed we asked for anything included help with our thermostat that wasn't working Charged us for an extra bed in the room without asking Told us they would order a taxi and then told us just to wait at the train station General rudeness - not close to American level of courtesy or customer service

The breakfast selection was amazing, catered for all tastes and was presented really well. Staff were exceptionally nice and catered for all of our needs. The staff member that stood out the most was Abbas. He was very helpful and kind. But needless to say all staff members were more than exceptional. I needed to go to the hospital during my stay and the care and attention I received from the hotel was second to none!

That the outside pool was reserved only for a few select guest rooms. The public transport did not reach the hotel and it was inconvenient with all of our luggage to walk to it from the train station. The taxi services were not reliable in the area.

THE ATMOSPHERE great hotel with "dolce-vita-bella-italia-flair"