El trato del personal. La ubicación. El desayuno es correcto.

La habitación era muy, muy pequeña, con un baño mínimo en superficie.

Excelente el personal muy amables,el desayuno y todas las instalaciones del hotel excelentes

No tengo nada negativo para decir

Great location, just 50 meters from the beach. Very clean rooms, with a friedly staff

Absolutely no WIFI. Even the staff admitted it: "we really don't have WIFI". So plan accordingly if you want to be connected. Also, a bathroom leakage that flooded the bathroom floor never got fixed

No pudimos disfrutar nada. Pagamos x dos noches y luego del desayuno nos fuimos. Nos dieron por Booking la habitación 001. Llegamos a las 15 hs. No pudimos sestear. Arriba de nuestro cuarto está la sala de juegos. Niños jugando al billar y las bolas se caían. Parecía cancha de bochas.

El baño. Pileta del tamaño de un bebedero. Se achica más por un espejo que sobresale unos cinco cm. Pones agua xa lavarte la cara, te empapas y toda el agua cae en el suelo. Al salir pido trapo piso y lampazo. Cuando regreso me dan una toalla para pisar. Ducha higiénica tirada en el suelo.

La ubicación y el desayuno

El baño de la habitación, la ducha era muy pequeña y no había ni shampoo ni acondicionador

Desayuno, ubicación, piscinas, habitación

Nada

La ubicación, el aire acondicionado, el desayuno

El baño muy muy chico, sin ventana, la habitación chica no era lo que esperaba, ni lo que reserve, casi sin ventilación, el horario de desayuno muy temprano solo 1 hora

Las piscinas muy bien y la habitación bien. El personal amable

El estacionamiento es sumamente desordenado ya que podrías no encontrar lugar donde dejar el auto, no hay wifi en las habitaciones solo en el hall, la puerta del baño no cerraba.

Acomodações limpas, piscina térmica, localização, recepção e equipe de trabalho. Serviço de cama diário. Ótimo custo benefício.

O wifi não funciona nos quartos, apenas na recepção. O café da manhã é bom, porém poderia ter uma opção de comida salgada pois 100% é doce. O horário do café poderia começar mais cedo, as 7 seria ótimo.

La hubicacion, hay 2 piscinas una dentro y otra afuera se veían muy bien.

La limpieza, el horario programado del desayuno, horario de piscina

nothing we left on Saturday. We could not have a shower because the bathroom leaked. The pool was not working [heated pool] and we were not advised of this on arrival. The reason for our stay was to enjoy the heated pool. We were the only ones in the hotel and I think they did not bother to warm up the pool just for us,however they did the next day when other customers arrived. It was a ghost hotel and the customer service was so bad all of them blaming each other. We were offered another room after arguing about the flooding in the toilet and after they cleaned the room they offered us they gave it to somebody else. The ask as for the payments straight away which rang bells which is not something they ask on arrival since I already paid $85.00 through BROU

I did not like the treatment I received and the attitude of all the staff especially the Cuban landy and Romina at the call centre. The did not give us the room the offered us because we went for a 4 h walk while they cleaned room 211 (the one they offered us and gave to somebody else) The could not gives us the room because we took4 hours tocome backbut they did have our number to ring us but they never did. If thats the way they treat tourist my advise..do not attend or even look at this hotel. I travelled the world and this is the worse experience of my life. The staff was rude and argumentative. I believe the customer is always right. We left the hotel and I paid extraat the Rex ..lovely people and the do know how to treat the tourist with respect. The Esmeralda had staff that dont know what they doing,rude have no respect and the blame one another.

The staff were very pleasant and helpful. The room was quiet and the bed comfortable. The location (less than a block from the beach and several good restaurants) was great. Breakfast (included in the rate) was good. For the money, a great place to stay.

The elevator was quite small and slow. Since we were staying on the second floor, we always took the stairs after that initial use at arrival.