Spacious.

Dated decor

Nice family get away

Fire alarm went off and fire trucks attended the scene

Location was good

The room was advertised as soundproof, this was clearly not the case as we never slept a wink all night due to noise from adjacent rooms and noise from the room above, constantly banging doors in the hallway and loud noises during the night. The changing rooms in the pool area were partially closed off including the showers so no where to shower after coming out of the pool. Staff at the front desk weren’t very helpful and stood staring at a computer screen for 5 minutes before acknowledging my presence at the counter

The Staff were all lovely, the room was big and the bed was comfy, the location was great as it was close to EK's city centre, the facilities (although not tried) were looking really good, clean and welcoming.

The temperature in the lobby, breakfast area and bar was not comfortable at all (we wanted to visit the bar a few nights however we were turned off as we were freezing (to be mentioned that it was snowing at the time of our visit and the temperatures were below 0), there was a hesitation for changing towels and toiletries and we had to ask in the middle of our weekly stay for staff to give us fresh ones.

the room was comfortable

Lack of staff in Restaurant and the lounge staff fleeting from one to the other 50 minutes to get one course meal from the kitchen, and the standard of food was not great. Guests at a company party continually running up and down corridors and being noisy, and to cap it off we were stood in the car park in the rain when the fire alarm sounded at 03:30 am due to some guests smoking in the corridor or the bedroom bedroom.

Breakfast and swimming pool.

Restaurant always ran out of food so the menu was very limited most evenings.

Check in was terrible we had to change rooms 3 times I was almost going to have to sleep in car worst experience ever after nearly 12 hours travelling

My dad was in a wheelchair I had made this point at time of booking and that we wanted a twin room ended up on 3 rd floor with a double room. Went down to them told them I book a twin room to be but in the second floor to get to the room had to push a wheelchair down stairs any dope would know that can’t happen they were telling me that’s all available so we we’re leaving they said they had a room on first floor if that was any good then met family that had also booked so we could catch up went for dinner that was as bad ordered starter comes last and the soup was definitely scrap a pit and add bit of water and didn’t get for a hour after was to come my dad and cousin had ordered scampi half hour after they ordered they came out and said there was none so had to order again in all was hour and have waiting on main course on which I had my main had to ask where the soup was to get what I called dish water a half hour later eheosll was finished

Excellent choice and hot ,very helpful staff.

Small rail to hold onto when entering the shower for stability.