La cama súper cómoda, a demás súper acogedora la habitación. La alberca está hermosa, y muy cómoda también

No sé qué era, pero en ratos la habitación soltaba un olor feo, era un minuto y se quitaba. El baño de la recepción, el que usas cuando no quieres ir a tu habitación estaba de repente sucio y uno no tiene puerta y el otro no tiene el seguro 🥲 No me afectó tanto porque mi habitación estaba muy bien

Very nice pool and comfortable beds.

The staff was simply rude (except for the bellman, who was very nice). They didn't acknowledge us for several minutes when we came to the front desk. The first time they were on the phone (but didn't even look at us), and the second time they were on the computer for several minutes before looking at or speaking to us. Then they put us in the farthest possible room away from everything. I had also requested a first-floor room because of physical limitations and they said there were none available, so we needed to climb stairs. They were just very unpleasant in general.

very clean and staff very polite

everything was excellent

A lot of people our age from Canada

There was sewer backing up outside the hotel and when we left we asked if we could get a ride one block away because we didn’t want to drag our bags through the sewer, and the staff refused to help us.

close to all amenities in Barra

power & water shut offs several times during first 4 days

Room was fine, view was good however I would not recommend this hotel due to poor customer service. See below.

We booked and paid in full until March 30. We checked out early (March 26). I was told by the front desk that they would look into getting us a refund for the unused days. That never happened. I have tried unsuccessfully to reach this hotel since we left as I was told by booking.com that the hotel is responsible for refunds. Thoroughly disappointed that I am unable to get through to the hotel via phone (I have called countless times)and direct messaging (numerous messages) via their web site. Leaves me with a bad taste towards the hotel.

liked the large pool. the garden and grounds were beautiful.

Staff/service and pool area were great!

Music played around pool by some visitors was too loud. Hotel staff should have requested it be turned down.