Third visit to this hotel - owners and all the staff are excellent - always make time for a chat and to make sure everyone is happy

not in the village itself and quite expense - however, it is Switzerland after all

Large rooms - plenty of space and the facilities all worked.

Front desk didn't open until 2.30 pm and wouldn't let you into the rooms until 4pm. Those coming in late had to get them from a locked box which wasn't obvious or easy to get into causing some panic. In the rooms basically nice and tidy but the white sheets and duvet cover was heavily stained, hopefully coffee but couldn't be sure. Breakfast wasn't part of booking .com reservations although and there was no way to buy it if you hadn't booked it in advance so only some guests had it and those without were not allowed to eat downstairs with the other guests. A shame because there is an excellent boulangerie just around the corner. There was a mixed message though, initially this was permitted - and staff even offered guest to take a coffee with their purchased food, but then guest were asked to pay for it and not to do it again - rather rudely in some cases. Most staff were lovely, particularly in the evenings all spoke English but one was rather rude in the mornings making mostly around breakfast issues but it made the stay a worse experience than it otherwise would have been.

great location for our purposes. simple check in and check out

parking has to be booked in advance and is chargeable. 12 euros. cost not an issue but would like to have known in advance. parking in proximity is currently free however. although due to change in spring

Rooms were cold upon arrival. Rooms could use some modernization.

-Spacious room (one on the ground floor) -Nice personnel -Well-equiped kitchen

Plenty of space for 5 of us. Comfy beds and private parking . Friendly staff.

Bed sheets were stained. No good having white sheets if they don't come clean in the wash . You could tell they had been washed but had dirt and dried blood on 2 of them. Room needed a paint job. Lift wasn't working to 3rd floor. Good job we were tall otherwise microwave/oven would need a chair to stand on to reach.

location

no elevator to the third floor

Spacious room Kitchenette in the room was extremely handy!

Noisy room (I was on the ground floor, adjacent to the parking lot) Bed was not great (mattress on one side was better than the other though) Heating in the room did not work properly, and made quite some noise.

It’s spacious and located opposite to la Catho which is very convenient, easy to go to the Grand Place and the 2 train stations.

Breakfast arrangement.

Very friendly staff who offered her own parking space above ground to ensure smooth parking for us!

The beds were very comfy. It was clean. Good position.

The location was very good

It was a bit dirty.

Perfectly nice room. Basic but fine for what we needed. The staff were helpful enough and the hotel was right by a bus stop into town.

Requested a twin room but ended up with a double room. No aircon. The bathroom was fairly Spartan.

The emenities were perfect.the staff was great!

The walls were thin. I could hear a lot of noise in next room and hallway. Nothing that kept me up though. Just during the day.

Close to the University.

The room seemed oldish, cheap, for a lot of money. We were located close to our meeting venue, but far from the city center. Smell in the bathroom.