The auto check in was switched off. The hotel was under two different names I could not contact the correct hotel. I hope I was not charged. I went to a different hotel altogether after wasting time trying to access this hotel that I had booked

Price

Room hasn't windows to the outside, instead a creepy view of the courtyard.

OK. Well, my hotel wound up not being Las Nieves, but Hotel Mur, instead. My understanding was that I was going to check-in at Hotel Mur for Las Nieves..but that is not what occurred. I am not complaining as Hotel Mur honored rhe price I'd agreed to pay for Las Nieves. Hotel Mur is a very charming spot, with some ornate decir, splendid paintings, and stone walls. For the tourist in me, Hotel Mur was exciting...an older Spanish hotel with great, atmospheric decor of yesteryear. My room had an interesting paint job as well, with an old chair with slightly-fraying lace. ( I didn't sit in that one... ) Hotel Mur is very convenient to the bus station...and walkable from the train station. There is an onsite restaurant. I had an excellent set menu with a full bottle of wine 1L. and a full bottle of water 1.5 L . Entree of mushroom risotto and, for the main course, wild boar ragout. Scrumptious!

From the street, as I passed on the sidewalk, I noticed some rooms had their windows open, with beds still unmade. This was at 18:00 to 19:00 at night, so ( and they were still open the morning I left...) Not good for saving money on heat in these "times of Putin"!

I got a room in hotel de Mur which has the same owner. So this review is about hotel de Mur at Las nieves rate! It is a nice old hotel located opposite the fortress (mur) in the centre of Jaca. Free parking at the other side of the fortress.

Toilet is in an awkward place in the badroom which makes it a bit hard to use.

Nothing.

When you arrive at the hotel you can not check in and you will have to go to a different hotel about 500m away. There she said we were staying at that hotel (Mur) and not the Auto Check In Hotel. They don’t give an explanation. I saw people going in the Auto Check In hotel so it is in use. Hotel Mur was horrible. The room smelled very bad, was old and not clean. The worst thing was that there was no daylight in the room and there was a machine outside the room which made a lot of noise during the day and night. We were not able to sleep. At last there is no parking close to the hotel, it is at least a 10min walk.

Al cancelar la reserva no m devolvieron el importe. En Booking no o advertían de q la reserva no era cancelable:-(

Great staff at reception and location was good. Car park was to far away.

Shower room to small.