everything is really amazing

Loved the room and the view. Great breakfast

The staff can be better trained, especially at breakfast

Location Restaurant Room decoration & kitchenette Baggage porter Swimming pool !

Reception has a lack of warm, personalized welcome, especially for guests who have already stayed several times. Extremely late check-in (official policy is 4PM, unseen in any other luxury hotel). We emailed and phoned several times to ask a room at +- noon for our baby's naptime. We arrived at 12h30, room was not ready, and reception advised us to have lunch at their restaurant. When coming back at 1.20PM, we still needed to wait until 2H to enter the room. Knowing that we're "good clients" and stayed several times in the past + we contacted the hotel upfront for this request, we would expect that they would make it happen. Especially for the money you pay. We booked the prestige room 40m2, however it felt small as the room was actually a duplex. The pictures do not show this on Booking.com, so watch out. As it's a duplex, I would not advise when travelling with small kids (although it does have a baby gate for security). There's also no couch in the living room, but merely 2 chairs, so no opportunity to get confy with the family in a sofa and have the "at home" feeling. We stayed before at this hotel and the other rooms (although smaller in surface + cheaper) were much nicer! Lastly, we forgot our snow sled last year at the hotel, but they promised us they would keep it until this season. I asked 3 times (email, phone and live at the reception) to retrieve it, but nobody ever got back to me, meaning they probably lost it. The disappointing check-in experience and the lack of a personalized welcome shed a negative vibe on our full experience at the hotel. I am especially disappointing because we actually loved the hotel before, and wanted to come again a few times this winter, but now we'll reconsider and look elsewhere. I think the hotel got way too popular and they just don't care anymore about each guest, because there are 10 new, other guests waiting in line.

The breakfast was good quality but limited choice. I was completely surprised that there were no omelettes or any vegetables (only if you ask)

The rooms are great, however you can feel that the hotel needs renovation, especially bathrooms.

- I loved the atmosphere of the place: real French Chalet feeling. - The suite is just amazing to be comfortable. - The design of the hotel is beautiful. - Amazing staff, very friendly and helpful. - The shuttle Van is very convenient only 3min from the center of Megève.

Beautiful hotel to stay at, would have been better if there was snow. Nonetheless, the view is beautiful and we get to see the sunrise every morning. Everyone at the hotel was very helpful and tried their best to help us make reservations, give us recommendations and made sure that our stay was comfortable. The heater was not very warm but it was comfy enough for us. The room is clean and cosy.

Everything was good. The staff was very helpfull, pleasant. Everything was very beautiful and decorated inside. The rooms were super clean and very good equiped. The lights in the balcony were magically beautiful. When we come back, we will sure stay at this hotel. Thank you very much, it ws excellent

Quietness and chilled experience. Also got upgraded foc to a suite due to being on our honeymoon... fantastic job :)

The staff was very helpful and the shuttle service to the village is excellent

the hotel is needed a renovation. small common areas (hall, pool etc) - just max 2or 3 families could comfortably use a facility at the time very good restaurant, but service was slow sometimes.

I booked a two bedrooms family suite . we were given a one bedroom and !!a bunk bed in the hallway next to the door to the toilet - that was for 1100€ per night without breakfast. we were given another room which is duplex two bedrooms suite. the bedroom for kids was upstairs - there is no door from the leaving room to the bedroom, so you couldn’t watch TV if kids sleep. not enough storage- there is no wardrobes in bedroom - just open shelves. worst ski room I’ve ever had- just black box that’s not even enough for family of 3.

Friendly staff

Facilities are not great

our room in specific. we took room 501, and we were four. It would take 6/7 people comfortably! very nice layout and super comfy

The plates at the breakfast area were not clean at all it was smelly, wet and sticky! very very disappointing!