Breakfast and staff was amazing. We were upgraded which we were very happy about and the size was ample. Breakfast was amazing, plentiful and delicious. Family Run was key as there was a good deal of attention to detail.

Room furnishings were a bit dated.

Breakfast- A criticism about the top of the chain not the actual ground staff who we felt sorry for trying to provide a service for a totally unwieldy system using the app quarto. This app doesn't always load properly first off, next, you are asked to order your breakfast prior to 11pm the night before. We stayed for 4 nights and gave up ordering via the app when the order was never actually fulfilled correctly, so decided to order in the morning to save embarrassment for the staff when the kitchen didn't didn't follow the pre order properly. Best advice- get rid of the app system, put more than 2 overworked serving staff on the floor and order on the day. I witnessed a staff member being abused by a disgruntled guest (who did over react but apologised later) had ordered via the app but the ordering system had completely let them both down. This seemed to be a daily occurrence at this hotel who seems to want to market itself as higher end yet simply isn't willing to invest in the staff ratio and upkeep of the premise. The pool is dated and tired as are the rooms with cheap and tasteless decor. Wi-Fi was sketchy and terrible.

A tranquil and peaceful escape yet so close to all the activity of Naousa. Breakfast was lovely and the staff were great and were very attentive and happy to help. Would definatly recommend and would love to return.

It was a shame that you had to use an app to get a drink or something to eat. Would have been nice to of been able to use the bar after we checked out as we had a couple of hours to kill. However it did not put us off and our overall stay at the Heliessa was absolutely fantastic.

Friendly accomodating staff and attention to detail. Cleanliness.

No complaints

Everything! Great location, nice hotel, very good breakfast. Konstantina was a wonderful hostess, really welcoming and friendly. Highly recommended.

Absolutely loved our stay at Heliessa. Staff were over the top to help us our with any of our needs and requests. Breakfast was amazing, and a lot of options. Pool was great and clean. Room was bigger than what we expected or what it looked like from the pictures. Balcony was the perfect touch to room, and a great view from it too. Overall, I would recommend Heliessa to anyone!

Nothing, everything went far from our expectations. Perfect stay.

the pool and reception staff

breakfast was cold and pool bar often unmanned with limited cold beers

friendly staff, good location and value for money

air conditioner is noisy