النظافة والمناظر

لايوجد لديهم سرير كنج لايوجد لديهم شاي اسود بالغرف يعطونك اسوء غرفة ومنظر وفي الزوايا اذا لم تكن عميل او ….. بعض الطلبات للافطار كالبيض المطهي جيدا ب 12 فرنك

Sehr netter Empfang, es wurde uns alles gezeigt und erklärt. Das Zimmer war toll mit einem kleinen Balkon, aber tollem Ausblick.

Es gibt keinen Grund zu reklamieren.

أجمل أوتيل في لوقانو خيالي الحدائق و الاطلالة على البحيرة خيالية غرفة الحديقة واسعة و فيها بلكونه جميلة موقع الأوتيل حلو، عنده محطة باص فما احتجنا ناخذ تكاسي أبداً و فيه حديقة قريبة من الاوتيل فيها ألعاب الافطار جميل و المطاعم رايقة فيه غرفة ألعاب للأطفال فيه مكيف في الغرفة أكيد راح يكون دايماً وجهتي الأولى في لوقانو

كل شي كان جميل مافي شي ما عجبني

When I ordered anything , in the phone they said it will be charge five CHS each time I paid for the room service, after I pay in cash they told me to sign the invoice, and each time I order a room service i pay cash and they tell me to sign, in the check out, the hotel charged me for the room services, I told them to ask the kitchen that I paid in cash, the kitchen replied that the payment I paid it was a tip, each time I am paying the exact payment whether it is 5 CHS OR MORE according to the invoice, at the check out when I explained to them that no one tells me it is a tip, and how it is a tip and I am paying the exact payment mentioned in the invoice in cash? They told me that ok we will change the invoice and they will cancel some room services charges, the second invoice was more than the previous invoice, I felt there is no honesty in part of them. I do-not recommend this hotel to anyone.

Everything was perfect - location, staff , room.

Stunning views, great serviced private lido, great location, great staff, good food, great cocktails. Very dog friendly. It is always nice to return to villa castagnola. The lovely mediterranean garden and most of all everyone working at this hotel is extremely friendly and helpful making the stay exceptional. Can recommend enjoying a room service meal watching the sunset from the balcony.

Note this is just feedback on improvement opportunities: Breakfast choices limited (choice of fresh fruits and cold cuts) coffee quality at breakfast for a five star hotel could be better.. No discussion needed to get more than 1 towel at the lido especially given the fact the towels being too small to cover the sunbed.. I acknowledge though the effort on sustainability - just get bigger ones the

The location is very nice with lake view and the hotel staffs are very friendly. Furthermore, hotel lobby is cozy and decorated elegantly.

Breakfast was rather average and the bread was not so special. Besides, the room was hot, so we wanted to reduce the heat/temperature, but the radiator was not working. It’s not energy efficient.

Very chic hotel with amazing view. Great spa area. Breakfast is good, many kinds of pastry, but as for vegetables there were only tomatoes. We’re traveling with a dog and it was so nice when we enter the room and saw small treatments for our pet, as well as a special towel. Defiantly would like to come back. Great spa area.