Amazing vibe, clean and organised

N/a

The staff at reception were really friendly and helpful. The property itself is pretty - expansive gardens and lovely to walk around.

The beds were very uncomfortable and the hotel feels run down and outdated. We were told that the hotel is about to undergo a refurb - I'd be keen to come back once this has been done. I certainly wouldn't come back before then.

From the moment I entered the hotel I was treated so well. Everyone was friendly and made me feel like a special guest.

The toiletries in the bathroom could have been a little more LUX

Breakfast being part of the stay is an excellent idea as travel to breakfast is not a good choice. Food at dinner was superbly presented. The room was extremely comfortable and quiet.

We were actually booked in for two nights. Initially Thursday 28th March but my husband phoned and requested another night Wednesday 27th March as our function in Berrima started at 2.30pm. It became evident on Thursday morning that there was an issue when our key stopped working but the girls at reception sorted it out with no issues. We certainly had paid for two nights.

Perfect! When most hotels these days are overly curated and interiors overly crisp and white this is a real treasure. Wonderful old world aged charm that is getting harder to find. Wonderful gardens, wonderful interiors, wonderful breakfast.

Pushy breakfast staff member, Cheryl. All other staff were truly excellent .

The staff were wonderful and breakfast was superb. Dinner was nice but as with most “fine dining” overpriced… but what is these days. The gardens were beautiful.

The bathroom as very tired and in need of updating. Bath had mild and hair in it so did not use it. We went to the spa instead which was lovely.

The location and gardens are very good as are the staff and restaurant. The old mansion is interesting and special although rundown.

In short the hotel needs a refurbishment, the accomodation block needs a complete redo, with the bathrooms and rooms looking very dated and tired. The mansion rooms need a repaint (including the front door) the breakfast room needs a repaint, new windows and its floor tiles professionally cleaned, and the Bar its roof looked at as it leaked during our stay. Some things are fairly obvious others simply need a rethink, much could be done by a serious maintenance program (ie removing the dead plants next to the front door) and a paint brush others need serious help and investment. Basically its a good hotel but its reached the end the of the road as a luxary location without serious investment. Which is sad as the staff are excellent and the food absolutely superb, although we were the only people in the restaurant during our stay

Delicious breakfast