swimming pool, location, friendliness and helpfulness of reception, parking facilities, breakfast choice and general atmosphere of building.

Breakfast service lady was extremely grumpy, there was no clean table for 3 persons and we sat therefore at a table for 4, this seemed to annoy her and her reaction I think was excessively rude, had she told us to wait for another table to be cleared and made up we would not have objected although we arrived at the prearranged time to eat.

Very friendly and helpful staff, and there was a real family-run feel to the place (in a good way). Our room was spacious and comfortable, and breakfast was very good (buffet at the weekend, table service during the week). The location is also good; close to the train station and the various access roads into Wernigerode, without needing to deal with narrow one-way streets too much.

There's nothing negative I can share. Everything was good.