The morning front desk guy spoke good English and was servceminded.

This is 4* hotel in a very bad state. I cut my foot on broken floor tiles in my room. When i asked for a bucket (like the one used to cool wine) of ice, they told me that they didn't have any and brought me 8 pcs. of ice cubes in a plastic bag, not in a glass but a plastic bag. When I asked for more ice, they (young woman at the front desk) told me that I couldn't get more and that I could go to the nearby petrol station and buy it. I travel for a living and have never been in a (worse) 4* hotel that can't afford to give ice to a customer. I needed ice because both my knees hurt because I just walked 31 km on Camino. Also, in my room booking confirmation, there was a confirmed mini bar, which I needed to cool my water, but there was no mini bar, so I was not given what I paid for. There was no toillet brush at the bathroom! All in all, this hotel is at best 2*

The room and hotel were lovely and stylish

Breakfast was very poor for a 4 star hotel. Not even any veg like tomato available. Nothing warm. Coffee was good.

Everything great about this location .. much attention to castle theme

All very nice

it’s very nice and charming hotel excellent location for me near my son house clean .The employees were very helpful with me specially Naomi and Sandra from the front desk and I appreciate theme very much

nothing it’s not the first time for me here and I will stay again. when visiting my son

it had a bath

No atmosphere

lovely and clean comfortable bed

all was good perhaps the lady in charge of breakfast could have smiled a bit but that was it

The breakfast served at 5am was excellent did not expect the variety so early.

That we had to leave the Hotel 😪

Although the "medieval knights" theme was a bit over the top, the hotel provided everything we needed in the way of clean and comfortable beds for the night. Location near the railway station was good (we had an early train to catch in the morning), and it was an easy walk to the historic centre of Ponferrada.

It was a beautiful building! Rooms were adequate. Breakfast was excellent. Service was good!

Nothing

Everything was perfect, super comfortable bed, clean, quiet, cool looking medieval hotel. Really good location too. No complaints at all.

No complaints.

The staff was friendly and we could safely park our bikes for free. The location is also very good. Breakfast is good :)

There are a couple of small things for us that we didn't like so much. Starting with the WIFI in the room, which was terrible or not working at all. Only in the main areas of the hotel the wifi was good. On top of bad connection in the room, we could only use the WIFI for 2 days. The day of our departure the code already expired. The thing that holds up the showerhead on the wall was broken and clearly it fell down a couple of times since also the bathtub had some damages right below it. The pictures that are shown on Booking.com are only of the luxery rooms. All small things that we wouldn't mind if the dinner was better. We booked half board so dinner was included. After booking we found out that on the first night the restaurant was closed so we got offered lunch instead. No problem for us. Although this lunch was microwaved, it tasted okay. The next day however the dinner (christmas dinner) we got was clearly below standard. Again everything was heated up in the microwave and tasted like old shoe. WOULD DEFINITLY NOT RECOMMEND EATING HERE.

Secure underground parking at €5. Close to a number restaurants.

Faux medieval decore.

comfortable bed, extra pillows for if you do not like the long ones. staff were nice, nice note left congratulating us on our honeymoon

fridge did not work, no gym even though it has one advertised on the photos - this was essential for us, very noisy

Breakfast was good

great place

Historic building, classic

Far from the Templar church

Friendly staff, novelty medieval setting. Breakfast good, with lots of choice.

Uninspiring dinner.

Atmospheric and good for families

A little far to walk into the centre of town

Breakfast was ok a decent buffet lovely location

All good