Posizione e struttura

Pessima attenzione della reception e della direttrice in particolare. Mi hanno danneggiato la macchina nel garage e nessuno si sia degnato di fare qualcosa, malgrado io abbia richiesto la visione delle telecamere presenti. Mai più.

Lo Staff è cortese e professionale Camere grandi e pulite. Ottima l'accoglienza per la mia cagnolina. Buona la Spa.

Direi tutto

Alles in bester Ordnung, Personal sehr freundlich und Frühstückt sehr gut und reichhaltig

Všeč mi je bila lokacija, odličen zajtrk, lepo opremljena soba, v sklopu hotela parkirni prostor

Vse je bilo super

Sehr gutes Frühstück

Nachdem wir in der Vorsaison einen sehr günstigen Preis hatten kommt es einem noch seltsamer vor, das wir für unseren kleinen Hund (5 kg) € 27,-- pro Nacht zu bezahlen hatten. Bei so einem Kurztrip verzichten wir meistens auf die Zimmerreinigung, da der Hund da im Zimmer ist. Daher finden wir den Preis von € 81,-- für 3 Tage ziemlich überzogen in Relation zum Zimmerpreis. Auch ist der Preis nirgend wo im Vorfeld zu finden (kann aber auch ein Fehler von Booking.com sein)

Alles

Der Preis war teurer als mit Booking vereinbart!

Posizione,colazione ottima

Moquette e vetri camera un po’ sporchi

L'accoglienza, la sistemazione ad una stanza oltre la nostra prenotazione, addirittura una SUITE. Il centro benessere, piscina calda acqua di mare. La colazione..di tutto di più. Un weekend indimenticabile.

Niente da segnalare....

The single thing I can give a positive review about was breakfast, altho nothing special it was adequate in variety.

Lets just say that the hotel is completely outdated and not worth 5* mark, let-alone a hefty price tag, ridiculous. Bathroom was recently renovated but everything else was just substandard. Bed are HARD and not to spacious. Balcony as nicely sized but nowhere to hang your towels to dry. Windows were cleaned last year. There is not enough staff so you wait 1 hour to check/in and than 1 hour to check/out! Of course you have to stand in the lobby for the whole procedure. Most of the staff is not knowledgable enough so take their instructions with a grain of doubt. Parking in the garage cost too much since you have to walk quite a lot to get to your car and parking spaces are very small, too small. The pool is not as glamorous as on the pictures provided here. Algea is growing in the pool and they did not bother to clean it as we were told by the employee. There is not enough (uncomfortable)loungers by the pool for all the guests so who comes first wins! And not to mention that quarter of all pool umbrellas were broken, so bring your high factor suncream with you! Trust me, for a little bit more money you can enjoy a newly refurbished hotel nearby and get what you payed. This is a complete ripoff and I will never use their services again.

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Zelo zadovoljen z hotelom samim prijaznim osebjem , lokacijo, čistočo , restavracijo , sobo , kopalnico , brezplačnim parkiriščem v garaži. brezplačnim mini barom . pohvale v recepcijo zagotovo se še vidimo, :-)

potrebno bi bilo renovirati bazenski kompleks , prepleskati strop . sin si je želel igrati biljard vendar je bila soba za biljard zaprta. malo bolj pestro ponudbo hrane .

Breakfast we loved the wide and quality selection of food available to us. Wellness was fantastic!

8 o' clock opening for wellness would be better.

The hotel is in a wonderful location, it has all the amenities you'd expect in a 5* hotel, the food is rather good, the spa nice, the staff is amazing - kind, friendly, really looking to help and upgrade your experience. The rooms are lovely and comfy, and our sea view was absolutely gorgeous. The location is as good as any in Portoroz, it's a tiny place, but it's convenient that you have several stores right in front of the hotel.

Certain areas of the hotel could do with an upgrade or an update. The indoor pool is dated, jacuzzi tubs aren't working, the floors between the indoor pool and spa are incredibly slippery - a real danger. Parking can't be reserved in advance, and although we were lucky, and there were free spots in the hotel parking, this could have been an inconvenience.

At check out, staff asks for «city tax» that was not in the deal

Great location. Nice attention to detail and very attentive staff. Very good value for what we paid.

Parking at 20 Euros a day which is not mentioned. Faded grandeur, probably was 5 star 20 years ago. Checking took so long but staff worked hard just not enough of them.

Fantastic building. Very helpful staff and we got it for a bargain price.

Check in queues were too long. Staff worked incredibly hard but just not enough of them.

That was correct service . Good idea relaxing time one week .

The location is superb, the staff is very friendly and welcoming. Breakfast was improved since last year, bonus points for sparkling wine. Breakfast staff was top noch, especially an elderly Sir ''J'' who made every morning even more pleasant. The pool is perfect. I was very pleasantly surprised by the fact that the pool facilities (sunbed/umbrella) weren't additionally charged this year. The room was very nice overall, very bright and nicely decorated. I would also like to thank for accepting my wish for being on the top floor. Great staff!

My room was at the top floor which was GREAT, but I didn't feel safe since anyone from the top floor could access my balcony/room. So sleeping with my balcony door open at night was sadly a no-go since I was alone in the room as a young woman. People even walked past my balcony and it felt like I have no privacy. As I first entered the room, it wasn't well cleaned. I understand the cleaning ladies have it really stressfull in the high season, so I didn't want to make a fuss out of it. But my bathroom floor had a lot of hair from previous guests all over + there was a dirty napkin under my bed which is unaccetpable. Other than that my room was cleaned daily throughout my stay and the cleaning lady was really nice.

Breakfast was good and varied. The location of the hotel is well placed near their own private beach as well as walking distance from everything else in Portoroz.

There was no information that parking would need to be paid, even if it was at a discount, a little disclaimer on the facilities tab would have been nice.

the receptionist i met on arrival was outstanding the free mini bar was also a real featue

wish the wine in the mini bar could have been swapped with s bottle of red

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Great location, food, stuff

Room was very nice and the location. Breakfast was good and the view from the dining terrace is amazing. Room was very big, we had a nice view and the bed is comfy.

We booked a special offer with free parking, wellness and free mini bar. We didn't get the free parking because they run out of the free cards for the garage (why are you selling something that you can't provide). We needed to pay 40 Euro for 2 days parking. At the indoor pool the whirlpools didn't work, on the 2 small outside pools there were some renovation jobs so they were also closed. We hoped for much more because of the recommendation from our friends for this hotel. Such a shame.

Location is very good. Our room was comfortable. Bathroom was clean. Free minibar was a nice touch. Breakfast was really nice as always and the view from the dining terrace.

We booked a special offer that includes a free minibar,  wellness and a free parking. On the check in i asked about the parking and i got the answer that they run out of the free cards and that i can take the garage for 20 Euros per day. The receptionist said there is text written with small letters that the parking is free only as long as they have this free cards. I checked later my email booking confirmation and there is no text in it that is confirming this statement. So i paid for something and i didn't get it. If you know that you have only a limited amount of free cards then you need to organize better and not sell the packages that you can not fulfill. Second thing is the indoor pool area.  They are promoting a new wellness area but forgot to tell that the 2 whirlpools are not working. The 2 small pools outside(part of the indoor pool area) were also closed because of renovation ( the last year they were also closed because of the same reason). I come to this hotel and their 2 annex hotels since 2014. and  I know how good this hotel was and i am disappointed and sad to see that so many things have changed in negative direction and that so many things are not functioning properly anymore.