On first arriving we were met by Susie who was very helpful. We enjoyed one night there and the property appeared clean.On the first morning of our holiday my son found bed bugs .I contacted the host who accused me of putting them into property.She was incredibly insulting and said "try and get a refund through booking .com and good luck with that" I explained I was more than happy to pay for the night we had used, but on finding bed bugs was not going to stay the second night. She refused my refund. This person has never met me or my son and her first response was to accuse me of planting live bed bugs in her property. I fully understand that even clean properties can have these problems but to have this levelled at me was appalling. I was asked to capture a bug and leave it in glass on the draining board as proof.I was also asked to send photos of bites. Thankfully we don't have any. The bed bugs were a problem but a bigger problem was the attitude the host. I would suggest that no one books this pace until it is fumigated and frankly the host has some training in customer services. I will be taking this further to obtain the refund.

bed bugs and appalling customer service from Rachel I was actually accuse dog planting live bed bugs!!!!!!One has to ask "why?" would I ? I was willing to pay for the night we used and only wanted a refund for the second night having found bed bugs. Had this been a ruse as suggested I wouldn't have booked 2 nights in the first place.

Mooi appartement, goed verzorgd en bushalte voor de deur !

Was allemaal erg goed verzorgd

The house is a spacious three story house, with two bedrooms. Ground first is the entry, the floor above is the living/ kitchen/ bathroom (with a nice bath) and a bedroom with two single beds, and the third floor has a spacious bedroom with a double bed and a toilet room adjacent. The house has a beautiful back garden which makes for a perfect breakfast spot in nice weather. This is a perfect, spacious house with everything needed for a very relaxed stay in Oxford. The host was very kind and accommodating.

Comfortable property in great location for visiting Oxford. Well equipped kitchen. Second separate toilet a bonus. Pleasant 35 min walk into Oxford along shared cycleway. Bus stop right outside if you don't want to walk. Some road noise which did not bother us.

Light, kitchen and washing all fantastic

I didn’t realise double room up second flight of stairs, so access tricky.

beautifully clean

bit cramped upstairs

Great communication and met us upon arrival. Lovely, clean modern property. A lovely haven just outside the main city.

Only one parking space but we parked just round the corner.

bedrooms comfortable / very clean property

sofas not big enough for 4 persons