location and the staff

the bed was a bit dated and flaking faux leather off

We loved the friendly welcome, the comfort and cleanliness of our room.

We attended a family wedding in another village, a cab company was recommended by the hotel who were absolutely perfect. Easy access to get back in to the hotel, it was rather late. Breakfast was amazing, all staff very attentive, thank you Matt & Sylvie plus staff of course.

Lovely location with great views. Very clean and comfortable facilities and the breakfast was delicious.

the most amazing breakfast. staff were also exceptional. very attentive and nothing was too much

the family room hired was a lovely size but would have been useful to have a side light in the second bedroom area. also glasses for water or bottled water

Dog friendly rooms, great breakfast, friendly staff

Room was quite cold, shower was also cold (max temp was a little over luke warm)

Breakfast was good. The problem was the heating didn't work. We complained and the owner sent someone to sort out. The heating worked for an hour and went off. My husband is a heart patient and he was so cold the entire night. We booked for 2 nights but only stayed for 1night.

Friendly staff

Wifi not working due to a fault. Couldnt been fixed for duration of my staying, 2 nights. Shower had no pressure and although turned the temperature to the maximum it gave a lukewarm water.

Friendly affable host. Meet and greet to the annex was fine. Lovely location just far enough out of town centre. Excellent breakfast though at a cost.

The annexe block I was in was a little tight on space and a walk to the main hotel for breakfast may not be pleasant in cold/poor weather. Unfortunately some rowdy guests upstairs prevented most from a good nights sleep. Host dealt with the situation.

Breakfast was 5* plenty of everything, fruit, yogurts, cereals, cooked breakfast using quality ingredients

The people in the next room were very loud, shouting, slamming doors and running up and down the stairs til 1.30am , didn’t really get back to sleep after that. The owner had to come over to the block and tell them to be quiet. Bed was a little small, but that’s personal preference as we have a super king at home!

The room was very clean and comfortable. It was convenient for the carpark.

N/A

The room was nice and staff are friendly that’s it. Haven’t had breakfast yet but Gordon Ramsey himself would have to cook it and bring to our table to make up for the lack of sleep

We stayed here ready for our sons wedding the following day. The room we had was right on a busy road and was very noisy all night. The other residents of the hotel where extremely inconsiderate, drunk and making loads of noise till 1:45am banging around smoking in the hall ways and generally being a nightmare. I will never stay here again, I’d rather sleep in a tent on the M25 than stay here again

Willingness of the owner and colleagues to help and assist

Just a little traffic noise but not intrusive

They upgraded me.

the main building looked good but our annex block left a lot to be desired

it needed modernisation in the Anne we were in

Great breakfasts! Very friendly staff. Easy parking. Nice grounds (annex).

We stayed in the annex and although clean and roomy was a little run down and could do with a make-over.