We were given a room (BE01) that was extremely dusty (we found over 7 spiders in the apartment and so much dust - the place hasn’t been vacuumed in years). We found hair and mold in the bathroom. The rug emitted a horrific smell and hasn’t been washed in years either. There were brown spots on the bathroom floor which looked very much like dried sewage. ALSO WATCH OUT: the glass door that is opaque is somewhat see-through. This means that you can see the person on the toilet and in the bathtub from both the living room and the bedroom which isn’t ideal if you want a bit of privacy. In all my years of using booking.com, this is by far the worst hotel I have ever stayed in! The pictures do NOT match AT ALL with the actual place. I have never written such a bad review before, but honestly, had I known about this place earlier, I would have stayed anywhere else but here. Having been to Zurich many many times over the years, I cannot believe that a place like this hasn’t been taken down.

sehr sauber, geräumig und ein Parkplatz unter dem Gebäude

in der Küche wären etwas mehr Besteck und ein oder zwei zusätzliche Kochtöpfe hilfreich

The location is not far from Zurich HB by taking a few tram stops, there are steps and slops leading to the apartment, luggage carriers beware! The cleaning lady was helpful, though she couldn’t change the toilet seat problem.

the toilet seating board was broken upon check in, no replacement even we checked out

La ubicación

El precio y que pedí 2 habitación y solo tenía una entonces me sentí engañado

It is a beautiful, elegant, quiet neighborhood. The building is beautiful, as are the rooms. I really liked the room, but all the furniture inside is of the cheapest quality

As soon as I arrived, I was sent to a room in the basement... I called and asked to change my room because these details were not specified to me when I booked the room. My room was changed for a small fee. During the stay, I called the reception twice more for different problems, but they are not very friendly, they are quite short in their response and they did not bother to solve my problem (one such as changing my towels because it is not room service and in the last evening, the whole night there was a huge noise, a kind of domestic quarrel!!! no one bothered to call the police or do anything to stop the noise... at 06:00 when I called the reception to make a complaint, I was told that solving this problem is not up to them.🙁

nichts

Heizung kalt verstaubt drei mal Apartment gewechselt bei drei Nächten Custumerservice extrem ansrengend, viele Telefonate führten letztlich zu wenig Erfolg

The apartment was much bigger than expected and had everything you need for a comfortable stay. Lots of cooking utensils and space to relax in the evenings.

The cleanliness and the location

The kitchen space was bit small