Lo mejor fue la comida, las piscinas, la atención del personal, la suite, los licores y los beneficios del status preferred!

La ubicación (muy lejos), el mar estaba con algas y no se podía bañar, la cena romántica es mejor empezar a las 6:30 pm sino estarás en medio de mucha gente cenando.

Personal maravilloso. Fuimos como Prefered Club y el desayuno a la carta era estupendo. También servicio a las habitaciones muy bueno y reposición del minibar a diario. Habitaciones amplias, buenas amenities en los baños. Aunque fuimos en temporada alta no sientes ninguna masificación, muy fácil conseguir bebidas en la piscina, comer en los restaurantes…estupenda atención del personal, destacar a Noa, Natalia de animación y Giselle.

Ubicación muy remota, en temporada seca todo el paisaje es increíblemente seco, nada de verde ( a excepción de jardines del hotel que son preciosos). Playa muy normalita. Sábana bajera de la cama sin elásticos y se descolocaba por la noche haciendo el colchón visible muy fácilmente.

The sushi restaurant was not good. The food tasted bad and the service was also bad.

The location and hotel

Staff was so rude. At the concierge, the lady stated talking bad about me, not knowing I understood spanish.

Location

The food was not very good. The lines for restaurants were long. The check in /.check out was slow. Needed to move one night due to cancelled flight - took 4 phone calls was told policy was k changes. $823 a night too expensive for quality of food etc Tge monkey excrement in hall on corners of deck and staircase not good

Rooms, location, property grounds, everything was just as comfortable, clean, beautiful as advertised. Would absolutely stay again!!!

Food service at all locations (restaurants, pool/beach side, etc) could use more staffing. Make reservations or plan ahead for everything.

jacuzzi was nice.

Staff wasn't really friendly.

it was gorgeous! Loved the vibe music playing at the top pools a couple of the days we were there

Beach was a little small and too many vendors right in front of beach entrance. Also it’s so far out of the way. Food was okay but nothing blew my mind. Would’ve liked healthier local food options instead of locals making unhealthy american-style meals. Drinks were good, especially strawberry daiquiris, but mojitos need work! Too limey and inconsistent taste at each bar location. The room design is strange with a curtain separating the bathroom/shower/sink area from the beds. I stayed with a friend so it was a little awkward. I also wished the floors were the same tile as shower as I slipped and fell, landing on my knee on the slippery tiles. Not sure the purpose of a tub outside on patio. Better if had jets or something 🤷‍♀️