Great experience from beginning to end!

This trip was our third to the Ritz Carlton in Bal Harbour, and we stayed in different units using VRBO each time. By far, this unit was the least appealing, as it was in need of a deep cleaning when we arrived as well as general maintenance. The pillows were old, there were stains on bed linens, the towels were mismatched and like sandpaper (one hand towel even had the signature W monogram from the W Hotels), the travel-size toiletries were half-used, and there were dust bunnies everywhere. We also had to buy tissues and toilet paper. It just didn't seem well cleaned or well stocked after the last renter. The unit itself has a lot of deferred maintenance. One of the toilets kept running. The knob controlling the hand-held sprayer on one of the showers was hanging off the wall when we arrived. Both issues were addressed once we brought it to the maintenance person's attention. The shower door in one bathroom was misaligned, which led to water making the bathroom floor slippery. There were so many lightbulbs burned out (one of the bedroom closets, several in the main living area/entryway and bathrooms) that it was poorly lit throughout. The air conditioning units were noisy, with rattling and thumping a constant presence. Part of the issue might be that the owner is in Europe and probably doesn't see the unit for himself on a regular basis. That said, he was responsive to several of the concerns when we expressed them upon arrival. Unfortunately, that meant visits/interruptions from maintenance personnel over the first couple of days. Without being asked, the owner offered daily cleaning as a way to compensate. He also offered to extend our stay for two days free of charge. Given the difficulty with air travel cancellations (on the heels of a winter storm and the ensuing Southwest debacle) as well as firm college return dates for our daughters, extending our stay was not possible. Overall, the Ritz Carlton is fine -- not as well appointed as many other Ritz hotels (small gym, one mediocre dining facility) and in need of renovation -- but the unit itself needs a lot of attention. Hopefully, our stay and complaints will lead to a more pleasant stay for future visitors.

We have stayed many times at the Ritz, but our first as a VRBO. Units are exactly the same as hotel units, and very well appointed. The building is looking a little tired and is constantly being addressed but the service and location are first class. We would definitely stay in this unit again. Very easy to work with.

Perfect location. Awesome place that is very spacious. Owner was very responsive to requests and questions. I will visit again.

Great stay, great property, great host, thanks for everything!

Nice size apartment. Great views and location. Apartment was not clean. Had issues with dryer which we could only fit 4 towels at a time and would not dry. There was a leak on the floor of master, not sure where it was coming from. Overall we enjoyed but the apartment is dated. I recommend but keep in mind my point above...

Perfect spot for a weekend getaway! Will stay again.

Good value. Hotel property is not “resorty.” More condo/apartment like, with pool/staff. Beach is wonderful, tho. Great space for family with beautiful view. Unit was clean. Overall a great rental.

Unit has everything you need in a great location in Bal Harbour. Walking distance to the Bal Harbour shops, beach front, heated pool, with all the amenities you’d expect of a Ritz Carlton. Hope to be back soon.

Far nicer than the pics suggest, 2 master bedrooms each with ensuite full bathrooms + a guest half bath; full kitchen, bar and living room, 3 separate balconies with great and different views. Benefits of Ritz services and restaurants at a reasonable daily price. Not brand new but very luxurious and so comfortable, easy walk to Bal Harbour shops and restaurants. Ollo was highly respond and accommodating, I suggest you book cleaning well in advance. Very large space, super for family of 4 (kids can share a King bed).

We had a great stay over Thanksgiving with our family - spacious and beautiful view of the water. The kitchenette and washer/dryer came in handy too!

Great stay, beautiful property, wonderful water views and close to shopping in Bal Harbour!

Wow-what a gorgeous property! I cannot imagine a better room or location than this beautiful suite to spend a wonderful few days away with my mom. The views were amazing! The condo is clean and well-stocked for a short stay. We couldn't figure out how to use the locked stove, I am sure it had an easy solution, but we ended up using the microwave for the weekend instead. If you need the stove, make sure to email the property manager ahead of time, we found the manager to be very kind and responsive. Also, note there will be daily resort and valet parking fees on top of what you have paid. The room was quiet, and the location was great! 100% recomended!

As advertised! Will be back!

The unit was much nicer than the pictures. Some of the appliances needs updating but overall my family and I enjoyed our stay.

We loved everything about this room and our stay. The views from the balcony are amazing and the bed was very comfortable. We’ll be back!

The property was great, convenient, clean and very well maintained. Amenities were very good and the owner/property manager very responsive. Would stay again and recommend it.

Two large master bedrooms with living room. Three balconies, ocean view. Overall very good experience. Minor suggestions; coffee unit is for iperespresso capsules. Capsules are not available in local CVS or Publix, only through Amazon delivery. Keuriq unit would be more convenient. Also to have some spices, salt, pepper in the kitchen would be nice. It is not convenient to start short vacation with extensive shopping that includes all minor items. There is no electrical kettle. But once again, property is fantastic.

Amazing unit - great location, spacious, loved the view and all the balconies, and loved being able to use Ritz amenities. Would love to go back!

We had a wonderful long weekend here. The photos don't quite capture how lovely and comfortable the apartment is. There are 3 balconies, 2 with views over the haulover inlet, and one with views facing the city and Biscayne bay. The living area has comfortable seating for 4 or 5. The full bathrooms all have stunning views. The resort is quiet and lovely with a beautiful pool and beach. The semi-private elevator walk-up really helped keep the room quiet and so we could sleep well every night. Each room has its own climate control so no one has to fight over the thermostat. The resort was possibly quieter than usual due to the pandemic, but the staff still kept up the quality of the available services. We enjoyed morning walks on the beach path which goes for miles. In the afternoons, we enjoyed watching the tides, the boats and the sea life. We were able to arrange daily housekeeping for an extra fee and this made our stay even more comfortable. the owner is very responsive and kind. You should keep in mind there is a $38 a day valet parking fee, and a $40 dollar a day resort fee. At this room rate it is probably not going to affect you all that much. We would come again in a hearbeat.

Great location , great service with the owner , stunning views , prompt service when needed with valet and hotel staff. If I had to give it a ding it could have used some more coffee cups , glasses and dinnerware and the washer start button was finicky . I would rent here again.

From start to finish, communication with Ollo was easy! Fabulous apartment, beautiful location. Would stay here again for either work or a relaxing get away.

Nice stay ,friendly suggestion... 1)listing should tell more about the place.2)place need little more loving care,the owner took care ,what ever was not working properly. Overall nice place,nice outdoor,access to beach,lots of walking space

Nice stay ,friendly suggestion... 1)listing should tell more about the place.2)place need little more loving care,the owner took care ,what ever was not working properly. Overall nice place,nice outdoor,access to beach,lots of walking space👍

The apartment was pretty and the view made it all.

Room as described. View was stunning. The place was much bigger than expected. Definitely will rent again this property from this individual. Thank you

All in all a great experience. A bit better communication with the owner would be appreciated at this price point. Great property!

Great view and we enjoyed our stay and we hope to return Soon! Before we came I sent the manager a few questions to get ready for our trip and he only answered one - kinda strange. Our room keys didn't initially unlock the second room - we had to make a second trip down to the front desk. And even-though the second bedroom was made up and mostly clean, we found crumbs on the desk and a strange odor in the room. We didn't use the second shower but I saw that the door may need to be adjusted because it is scraping the floor. For the price being charged, we figured every 'I' would be doted and every 'T' would be crossed. I'm sure with a little TLC guests will be leaving 5 star reviews from here on out!