Very friendly, very good breakfast, both restaurants very delicious!

Our suite (superior suite) was otherworldly. The minute we walked through the door we were transported. The room smelled wonderful, the breeze through the enormous tropical foliage was instantly calming, and we were welcomed with a special treat from the staff to celebrate our anniversary. The bed was incredibly soft and though there didn't appear to be formal air conditioning (that I could find), we were more than comfortable between the high ceilings with the beautiful ceiling fan. And that outdoor tub... On my gosh, so serene and dreamy. We were also so lucky that we were there for a rooftop party. The sunset was gorgeous, and the DJ was very talented! The staff really takes hospitality seriously. There were so many small gestures that made the whole experience very special and felt very intentional (e.g., the staff member who showed us to our room opened the door for us, but never came inside the space, which felt by design). Everything we needed was easily accommodated, and I even watched a bar staff member patiently help someone who'd come into the hotel by mistake. Impeccable service is clearly something that is highly valued in the management of Senhora da Rosa.

Our suite appeared to be fairly near one of the main walking paths and though you couldn't really see in nor out, we could quite easily hear people talking, which at times slightly broke the illusion of such intense privacy. It's also possible that it was just cooler than expected, but the plunge pool in the pineapple room didn't appear to be heated at all, though it was described as being a hot water tank. Perhaps it was user error, it just wasn't quite what we expected, beautiful though it was!

We loved this hotel. The staff is very friendly, always ready to help, everyone is very sincere. If you are looking for a place of peace to disconnect from the hustle and bustle, then this hotel is perfect. Wonderful garden, pool in a pineapple greenhouse. There was also a pretty good Japanese restaurant on the roof of the hotel. Loved the design of the hotel with lots of small details.

nothing to complain about, everything was perfect

The staff was so friendly and accommodating. Everyone had great suggestions for restaurants, side excursions.

The room smelled musty and stagnant air , even with the AC on.

Nice and comfortable hotel Room was quite large and mostly quiet (not really soundproof though so you can literally hear your neighbours speaking) Most staff members were friendly and nice

Some staff members were not friendly Maybe they have a problem with solo male travellers?

Authentic and friendly, in an amazing nature, echo friendly. Truly enjoyable stay. Very helpful team supporting our preparation for the trip with offers for transfers and help on car rental.

Absolutely everything! I was travelling with my 4 year old baby girl and the staff was incredibly nice, the breakfast was just perfect with so much choice and the pool is just amazing

Everything was perfect but you have to book your table in advance if you wish to eat on the rooftop

The cabin was a dream, and the massage we took was awesome

Breakfast was not as good as I expected

From the moment we arrived, the staff were so kind and helpful. The property is very relaxing and the rooms are comfortable. We had a delicious dinner at their restaurant, Magma, and enjoyed cocktails on the rooftop bar. There is ample parking which was very convenient.

Great location and surroundings. A little paradise. Staff were kind and helpful. Had a fabulous stay.

The breakfast could have been better as sometimes things weren’t replaced and you’d have to do without.

The pool and garden are very nice

Room was outdated, smelly, mold in curtain

The decor of the hotel is very nice but some areas require a bit of upkeep. The breakfasts are good and there is a fresh egg station which is always a bonus. The Magma Restaurant was sensational. My husband had the best steak of his life. It is very good value.

The coffee at breakfast however was served in thermos pumped flasks which did not work at all well. Fresh coffee to order would have been so much better. The ground floor bar lacked atmosphere and the air conditioning was too low.

Beautiful hotel, wonderful staff, lovely owner, 2 excellent restaurants on the premises plus a spa.

Nothing

Very nice welcome and very kind staff. Nice garden and calm in the place. Two very tasty restaurants. Comfort.

beautiful property, great amenities, very clean, excellent staff

the food options are a little limited, but the food at the downstairs restaurant is excellent. The upstairs Asian concept however, left a bit to be desired. A bit bland.

The two restaurants at the hotel were amazing!!

Location, beautiful property, decoration and rooms are very comfortable. Front office staff very professional and friendly.

Restaurant staff not very professional neither attentive or friendly.

Quiet and peaceful place. great staff. polite and always ready to help. Good food

we liked the design and the outdoors, the location was also good for us and the staff was nice

no elevator the heated pool was special but small with nowhere to put our belongings

the people working there, decoration and the quietness.

nothing to highlight

The hotel is charming, big family room, comfortable beds

Staff is not very good prepared; only few of them smile and they don’t even try to help or make you feel at home. Overall quite cold welcome

Great location, great people, superb restaurant, and the facilities outstanding.

Parking challenge, but not too bad.

The room was nice, with lots of natural light and really nice decor, the bed was very comfortable, the hotel itself was beautiful, the breakfast that was served was really good and the staff fantastic, friendly and accommodating.

There were limited choices of food for breakfast and it would have been good to have some slippers in the room.

Beautiful and relaxing stay in the Azores. Staff were very helpful and friendly. Room was perfect and super clean, and included cot bed for our toddler. Onsite facilities were good including kid room. Restaurant food was good quality and well presented, both for dinner and breakfast. Bar was really nice and service excellent. Heated pool in the banana house was great! My partner used the spa and was very impressed with the massage she received. Also able to take the bus into Ponta Delgada, bus stop only 5 minutes walk from the hotel. Quick journey and very cheap cost.

Restaurant service for evening dinner was very slow one evening, there was another event on which seemed to cause some confusion. A little more communication about delays would have been appreciated (as we had a toddler to put to sleep). Food was excellent when it arrived though, so not a big issue.