Everything before hand and with the owner was great. Virginia Beach was great. Property Managment not so much. For starters they couldn’t find my reservation, then told owner I put letters in number when I had it on my phone clearly in front of her. When they entered it they added a night not on my reservation. Then after they took 20 minutes checking us in required us to go in another room to persuade us to go on a 2 hour tour and presentation so they could sell me a time share. Once we got to the condo the floor was sandy in every room, garbage left in the kitchen, light out over the bathroom sink, toothpaste on the bathroom sink, and I had to put all the towels, dish soap and bathroom items out that was left in a plastic bag in the middle of our floor. When we called all they guy wanted to do is give us another bag of stuff as if the front desk didn’t tell him what was needed. I told him we didn’t need that and was more concerned with the dirt and garbage. He took the garbage out and returned the waste basket. He did nothing to resolve the other concerns I called about. Finally, the WiFi was horrible. It continually disconnected and buffered.

We enjoyed our stay. The check-in process was a little shaky as we arrived to the property to find that our names were not on the reservation. We had driven for 9+ hours and were hoping for an easier check-in.

Everything before hand and with the owner was great. Virginia Beach was great. Property Managment not so much. For starters they couldn’t find my reservation, then told owner I put letters in number when I had it on my phone clearly in front of her. When they entered it they added a night not on my reservation. Then after they took 20 minutes checking us in required us to go in another room to persuade us to go on a 2 hour tour and presentation so they could sell me a time share. Once we got to the condo the floor was sandy in every room, garbage left in the kitchen, light out over the bathroom sink, toothpaste on the bathroom sink, and I had to put all the towels, dish soap and bathroom items out that was left in a plastic bag in the middle of our floor. When we called all they guy wanted to do is give us another bag of stuff as if the front desk didn’t tell him what was needed. I told him we didn’t need that and was more concerned with the dirt and garbage. He took the garbage out and returned the waste basket. He did nothing to resolve the other concerns I called about. Finally, the WiFi was horrible. It continually disconnected and buffered.

We enjoyed our stay. The check-in process was a little shaky as we arrived to the property to find that our names were not on the reservation. We had driven for 9+ hours and were hoping for an easier check-in.

Loved the property! Kids loved the pool and the service was amazing!