Lovely location. Disappointed that the hot tub is broken again in our building.

One suggestion is to tell us more on how to reach front desk for check-in process. And add more EV chargers in all stay buildings.

We stayed at this hotel and had a blast. We stayed 1 night for a girls trip (6 ladies, all family) and ended up assigned to the conjoined rooms located at the top floor (7500s) in the Ridge Pointe building. Driving from the main lobby building to the Ridge Pointe wasn't too hard and the receptionist gave good directions and map. Rooms were clean, had towels, hygiene products, etc. like you'd expect. The main suite was big, had its own bedroom, kitchen, dining area, and very modern. I liked the fact that the laundry is in the conjoined rooms entryway so both rooms can shared the laundry room (laundry detergent was provided but no fabric sheet which is not a big deal). Each room had a king size bed, can easily fit 3 average size adults, and each room had it's own sofa bed. We had breakfast at The Bistro. It's not too big and menu selections were limited but worked for us. The Bistro staff and receptionist were friendly. The spa, sauna and indoor pool were available in each building, unfortunately we didn't take advantage of them and the free shuttle to/from Bally's. Again, overall stay was pleasant, good mountain view, only 10-15 minutes drive to the casinos depending on your traffic up/down the mountain. Definitely will stay here again if we come back to South Lake Tahoe!

This particular property was not as advertised. The location is not ski-in/ski-out. The fireplace was broken, the doors were stuck, and the dryer was so loud we couldn’t use it. Not located near the “skier express” gondola, had to take a shuttle to the lift. Hot tub was not clean. Staff kind and helpful, but not enough to make up for the let downs.

The quiet property is a short distance from Haevenly Stagecoach lift. Ez In/out by foot or shuttle. It is perfect distance up the ridge from the low lands, very close to a bar or convenience store. We enjoyed family time with ages infant to 50+, with side-side rooms, cooking and eating together, playing, some working, enjoyed the view, the bright rooms, the balcony, and the excellent amenities, including hot tub, sauna, well equipped kitchen and laundry in suite. Management was very responsive to requests and prompt to act. Instructions were clear. Covered garage was a plus for the 7+ inches of snowfall in 24h.

The property was as advertised, great location for skiing. Our hot water heater was broken and we got moved to another room. The only gripe I have is with VRBO and their website. When trying to book this reservation the website kept giving an error message saying to try again. I did four times and with two properties. Then I received confirmation emails for all the reservations. Homeaway was very prompt in refunding , but the other property had an 80% return policy. I called VRBO and their rep said since it wasn’t my fault they would refund 100%. After two conversations and an emails showing credit card statements I still haven’t received the refunds

The property was as advertised, great location for skiing. Our hot water heater was broken and we got moved to another room. The only gripe I have is with VRBO and their website. When trying to book this reservation the website kept giving an error message saying to try again. I did four times and with two properties. Then I received confirmation emails for all the reservations. Homeaway was very prompt in refunding , but the other property had an 80% return policy. I called VRBO and their rep said since it wasn’t my fault they would refund 100%. After two conversations and an emails showing credit card statements I still haven’t received the refunds

Good, clean location for Heavenly skiing