Horrible experience will not stay or recommend to stay here. House alarm went off no way to turn off after being in the house for 2 hrs. Wifi did not work. Not enough towels for guests. House was dirty, bugs in Kitchen. Sheets and beds were dirty. Wall paper coming off of walls, drawers and cabinets broken.

*Ants was inside the kitchen. *The Washing machine wouldn’t start *Patio door is is hard to lock, one night we couldn’t lock it. *All the windows downstairs was unlocked when we came in the house. *Bathroom upstairs on the right bath tub stopped up.

The house was nice and all but for what I paid and the experience and response time from the property manager and host was unacceptable. We stayed for 5 days and our issues were not even close to being resolved after discovering them the first day . From power flickering, broken beds, missing fan remotes and tv remotes the hosts are horrible . They went from attempting to fix the issue to saying they didn’t know anything about the issues . Just a bunch of games and bull crap . Krystal Bertrand & Tropical Escape Resort Homes are pointless and a waste of time. They don’t answer the phone or email in a proper time frame . I just can’t believe we pay all this money and treated this way . I will continue to stay at resorts and etc before going through this again in a house. On the other hand the house was new and beautifully decorated. But that don’t matter when stuff don’t work correctly.