We absolutely loved our group stay at Casa Penelope! The home was spacious and filled with historic, Lucca aesthetic to a tee. Each room had its own unique vibe and presence. Host was super accommodating and communicative. Perfect location in walking distance of everything needed within the city. Would highly recommend !

The place is a palace, huge and amazing decorations with gorgeous details (the amount of glasses is insane, one for each type of drink). Highly recommended.

Perfect for a family stay. We've never had an apartment with such a good supply of plates, cups, cutlery etc. although larger glasses for long drinks would have been appreciated. The location could not have been better, right at the centre but still quiet. Any disadvantages we found were far outweighed by the wonderful surroundings and location.

Great apartment for large groups. we all had plenty of room. The apartment was very clean and in a great location. Can't wait to come back to Lucca!

The location of Casa Penelope is perfect. We stayed for a month with friends and family. Proximity to great restaurants, the Wall, the bus station, churches and shops was ideal. Overall, it was a good experience, but we had a number of issues with the property. The apartment was on the second floor, not the first as advertised when we booked it, and when we inquired how many steps up to the apartment prior to booking, we were told there were 5. In fact there were 34. We probably would not have rented it if we had been told the truth, since several of us are "older". The WIFI did not work in all the rooms, the AC was not working, the stove and oven in one of the upstairs kitchens did not work nor did the TVS, and we weren't given keys to the doors to either of the separate upstairs wings. (The doors locked automatically when closed). The owner was able to get the WIFI working everywhere after a week and two visits, and the AC working after three visits. We had two days of super hot weather with no AC. And he eventually gave us his keys to the upstairs doors, with the admonition that they were the only set. All of these things should have been checked out and in working order before we arrived. The check-in process was poor. Sonja expressed that it was an inconvenience for her, showed us around the apartment only at our request. We were not shown how to operate the air conditioner, washers, TVs, or where the glasses and dishes were located (not in the kitchen!). And as she left from her hurried visit wit us, indicated that if we had problems, not to call her. We should address them to someone else in her office. We felt like we were an inconvenience to her. Communication with the management company was poor from the beginning. We made our reservation in Spring of 2021. While most of my emails regarding our stay were eventually answered, often the information I was trying to obtain was ignored. It is a great property AND really should be better managed.

Beautiful apartment, horrible experience. No AC in 35 degree wheater, no real attempt to fix it. Repaired in 15 min the day of our departure

We had a blast during our stay in Lucca and I think it was mostly because of this beautiful flat! All arranged with such a good taste and so much love, it was amazing! Very good located (next to a cheap parking place (Parcheggio Palatucci)) and in the middle of the city!