Double book and charge twice. Refuse to refund without jumping through hoops. Unreasonable customer service.

My wife and I booked a stay in Wisconsin for 6 weeks. However, the day before we were supposed to leave we were told that our original place had been cancelled and that we would be put in a place for 4 days and them moved somewhere else for 11 days and then they would figure out the rest. After the first 3 days I attempted to contact the agent who had been texting me, but got no response. I then called VRBO customer support and they could not find my booking, despite being on the phone with them for 2 hours. I tried calling all the front desks with whom we may have been booked with and received no answers. I tried contacting our agent several more times to no avail. Since I had to go to work the next day and my wife and 2 month year old daughter had nowhere to stay and no answers and where we would be staying we decided to find someone else to book through. I tried to cancel our "reservations" through VRBO and by contacting our agent but got no response. I am writing this hoping that someone can refund us for the trip because we did not stay in a single place besides those first 3 nights. This was the worst experience I have ever had through a booking agency, the lack of communication is really what made it terrible.

I booked a different property managed by Resort Rental Pros. They cancelled literally A DAY before my trip, offering a new location however they adjusted the dates, shortening the trip. I thought they were comping the last day for the inconvenience (seeing as I've never in a million years heard of a hotel/lodging location not having your initial reservation made months ago available a day before you leave, and then thinking it's acceptable to charge the exact same amount but shorten the trip). I naively accepted based on my assumption, but hours later when I realized my mistake I tried to cancel for a refund. They refused to give me a refund so I could book elsewhere. VRBO was no help either, saying they can't reverse the charges as it's paid through Resort Rental Pros but they didn't offer a future credit either. Overall, literally the absolute worst experience with booking lodging in my entire life and I've traveled a decent amount. Needless to say, I will never again book through VRBO or on any property managed through Resort Rental Pros ever again!

Nice place. Sent to the wrong place to check in. They were not able to find our check-in information because my name was entered incorrectly. It took almost 2 hours for us to get checked in. But other than that it was a nice place to stay.

Nice place. Sent to the wrong place to check in. They were not able to find our check-in information because my name was entered incorrectly. It took almost 2 hours for us to get checked in. But other than that it was a nice place to stay.