L'emplacement, architecture du chalet, l'accueil, le Tea time

Nous avions réservé une chambre avec balcon mais notre demande n'a pas été prise en compte. Nous avons eu une chambre sans vue, sans balcon. Aucune compensation ne nous a été attribuée par la direction

Anche se non è andato all'inizio tutto per il meglio, le nostre segnalazioni al personale sono state accolte con molta attenzione e qualsiasi problema è stato risolto prontamente. Inizialmente eravamo piuttosto scontenti ma ci siamo rapidamente ricreduti. Abbiamo trovato una signora alla reception veramente formidabile a risolvere qualsiasi difficoltà, estremamente gentile, come anche i ragazzi della reception e del ristorante. L'hotel è quasi al 100% frequentato da inglesi e quindi anche la colazione rispecchia prevalentemente le abitudini britanniche. Non ci si può assolutamente lamentare perchè ricco e ben fornito. Il parcheggio coperto (a pagamento) molto comodo: non avevamo prenotato ma abbiamo potuto utilizzarlo. Il bus gratuito per le piste ferma proprio di lato all'hotel. La SPA è molto bella anche se non abbiamo trovato i getti di acqua funzionanti. Nella camera ci sono grandi asciugamani per la SPA. La zona relax, davanti a un caminetto è molto accogliente. Gli ospiti affollano sglli spazi comuni e la zona bar soprattutto nel pomeriggio quando viene offerto il thè con dolci favolosi: una pausa graditissima alla fine della giornata di sci. C'è un comodo deposito sci e scarponi, caldo a puntino per asciugare tutto. L'arredamento è molto piacevole, tipico di uno chalet di montagna, prevalentemente in legno, con oggetti della tradizione di montagna (cassapanche, sedie, soprammobili). La struttura è molto silenziosa.

Manca qualche cartello di indicazione per trovare per esempio il deposito sci dal garage. Il ragazzo della reception ci ha accompagnato per arrivare alla camera, per trovare l'accesso al garage e al deposito, ma sarebbero stati sufficienti cartelli con indicazioni, per evitare che lasciasse la reception. Anche nella SPA non era chiaro dove lasciare le proprie cose, come fare a far partire i getti d'acqua. C'erano alcuni ospiti con le scarpe all'interno della zona piscina.

bien pour l habitude des français , la collation de 16h

ameliorer la partie spa

L’emplacement La gentillesse du personnel L’amabilité Le petit déjeuné copieux et très bon

Dommage que les serviettes de bain ne sont pas changes pour un 4 étoiles.

The staff were exceptionally helpful and accommodating. Sara, Leah, Sasha, Rose, you were all amazing. Thank you so much for such a welcoming stay. We will definitely book this hotel again.

Nothing. Everything was great!

First of all ,this was meant to be a trip of a lifetime. It certainly wasn't. We arrived at the Hotel Chalet Lecrin at 215 pm and were locked out of the hotel. We couldn't even get into reception to warm up,it was -10 degrees and we were freezing. We didn't know what to do.There was no answer to the intercom ,we couldn't just leave our luggage outside as I didn't want our snowboarding gear to be stolen. We waited for 1 hour in the freezing cold ,then another guest turned up and let us in via a coded door, we didn't have the code ourselves otherwise we could of let ourselves in. The reception is only manned for a couple of hours in the morning, and a few hours in the evening otherwise the doors are locked at other times.We waited for a member of staff ,who turned up at 4pm. After we checked in we were allocated a twin room.The problem was we had booked a twin room with a balcony, there was no balcony. I went down to reception to inform the receptionist of the problem, I was first told that II hadn't booked a room with a balcony, so I showed them my email booking. I was then told the hotel was fully booked. There was nothing I could do, I was not happy in the slightest. The room was tiny and clostraphobic and hot. I didn't want to ruin my sons holiday which I booked for his 21st birthday which is coming up. Our bed sheets weren't changed all the time we were there, 6 nights. The towels in the bathroom weren't changed all week either, when I asked the manager, she informed me that they don't change the sheets and they don't change the bathroom towels for seven days either. We had 1 towel each. For 300 euros per night I would if expected a lot more,at least clean towels and bedding. The room was very dusty ,which affected my son who has allergies, the main allergy being to dust. He was constantly sneezing.

There was nothing to like about Chalet hotel lecrin. I didn't like anything about this place .I feel totally ripped off ,like I said it was meant to be the ultimate snowboarding experience but sadly it was the opposite

the kind staff, the comfort, the location, the facilities

One thing: the screaming children ( but that’s because the parents allow their kids to scream and run everywhere including in the swimming pool and its facilities, which schould be to relax after a day of ski)

Food was excellent and the staff extremely friendly helpful and polite. Cleanliness everywhere and room, would have preferred slightly larger room but it was warm and comfortable.

WIFI connection was sometimes not great when everyone was in the hotel. But when worked was great.