Lovely hotel

Original apartment was booked only to find us in the hotel , disappointed.

The hotel was in a great location with an easy walk to the nightlife of Benidorm. The rooms were exceptionally clean. There was plenty of choice at breakfast.

I loved how clean, warm and comfortable the place was. It was such a lovely apartment and the views were amazing as well. We had an amazing night here.

Everything inside of the apartment was lovely, there was nothing that we didn't like. However, it was quite confusing where we had to pick the keys up from.

Nice apartment

The company was a nightmare, told me to collect card keys at hotel that was closed, then had to pay taxi again to new place to collect, then the key cards didn't work, charged me twice, got refund, people on the phones telling me to call this number, then they say no its the other number, just stressful to be honest .

The apartment was clean and large it was great having the dog with us

The location we where advised to collect the keys (i.e address advised). We spent 2 hrs riding round Benidorm looking for the correct place to collect the keys. After getting the keys and actually finding the apartment we wasn't given the door code which meant after our night out we where unable to get back into the apartment we had to walk back to the hotel reception to obtain a door code, it wasn't a good place to be locked out with our dog inside, my wife was extremely stressed, also requested parking, no parking spaces, we would have had problems if either of us where disabled

Good location for old town

Sofa is the worst sofa ever seen. If there was more than one person staying there is only one tea mug and definitely unable to accommodate up to 7 as advertised. The rear balcony is in a dangerous state of repair with deep cracks in support columns roof and walls.

big rooms

air-conditioning did not cool the room even though I had set the system correctly. Poss needed re-gas. Very hot so was difficult to sleep.

The apartments are very spacious and perfect for big groups or families. The location is very good, few minutes walk from the beach. Lot of restaurants near by. The staff in the main hotel where the keys needs to be taken is very friendly. We had also a nice surprise with some small compliments, like juice, water etc. from the property.

We were in the big apartments and on the first day when we arrived there was no hot water for everyone (the water heater looks a bit small). The communication with the property is only via phone, no mail, which on my opinion makes it a bit complicated. Only one pair of keys are given, which for big group is not very convenient, however you can take additional keys, you just need to leave a deposit.