Location, property

No welcome basket as promised. No light bulb in one of the bedrooms. Tired in places. No shower gel. It was very corporate, lacked the personal touch which we as a family prefer

The staff at the end of the phone when my son had problemw with the key, wrong code and then he made a mistake, was really good and patient and someone came out to help. The staff were also flexible in allowing my son get key code (shame it was wrong) when my arrival was severely delayed. The staff were also responsive regarding finding a radiator key to bleed the radiators, it as a really cold night. Then we got the house all warmed up and for the rest of the weekend if was very warm and we enjoyed having a fireplace. Spacious house and well equipped kitchen. My daughter and I had very comfortable beds but (see below) and we enjoyed finding the footpath to walk into Framlingham. Lovely little town.

My son's bed was not comfortable. Seems all the mattresses are quite old and due a replacement. There were no instructions on using the induction hob. It took the help of the internet and trial and error to find which of the saucepans actually worked with induction. Luckily there was sufficient for our purposes but those those don't work should be replaced. Seems a shame that the heating hadn't been tested and bleeding of radiators needed and it would have been nice if the heating had been started up an hour before we were due to arrive. Usual issue to no sharp kitchen knives.

Lovely spacious property with plenty of room for two families.

It was quite cold and the washing machine leaked.