Property had not been cleaned at check-in. Beds were not made. Food left on a nightstand. Owner refunded the first night and had cleaning crew come in the next day to "make things right" while we were out for the day. Returned back to the property the second night to find soiled linens folded and put back on shelves, some were our damp towels from that morning. Back door that we never opened was left unlocked and would not lock, and our food and drinks that we had stocked the fridge with were taken. After no response from the owner that night I spoke with VRBO on the phone and sent them photos and videos of the issues. The representative instructed us to leave the property and said we would be refunded for the days we did not stay at the property. That was four months ago and I have gone in circles with customer service trying to receive that refund.

THE LOCATION WAS EXCELLENT, THE NUMBER AND RATIO OF BEDROOMS TO BATHROOMS WAS APPROPRIATE. THE BEDS WERE COMFORTABLE AND ACCOMODATED 10 PEOPLE. WHAT LACKED WAS THE ESSENTIALS..."soap"... Upon arrival not a drop of soap was to be found. Ten people needed to use the facilities, and did. However, then we had to look in our bags for soap. Unsanitary, especially at this time in our lives. Highly disappointed, even after communicating this to the owner. Also I had told the owner we would be 10 people, please to have adequate amount of towels for us. That too was lacking. Communication failed since the owner never texted me back updates regarding my requests in a timely manner other than once and his cleaning individual entered the premises without our permission. In short what could have been a beautiful vacation was tainted by miscommunication and mismanagement. Also the shower doors are insane. Since there is only a half glass and you cannot close the door of the shower when you shower. The whole bathroom floor turns into a lake. This is highly inconvenient and illogical. I did not look forward to this type of shower since it was more work than fun. to some my points may come across as petty. To each his own. Cleanliness is important to me. Not having the ability to wash your hands is highly infuriating to me.

Just great

House and location were great! House was very clean, but carpets were pretty worn. I would recommend some extra towels - no hand towels for downstairs bathroom. We really enjoyed the stay and would definitely return at a later date.

The property was clean and tidy. Advertisement was true to its word. We would definitely stay at this location again in the future.

We stayed here for one night. It was spacious and comfortable for our family of 7 (5 adults and 2 kids). It was a close drive to Disney Parks as well as restaurants in the area. I would stay here again and would recommend to anyone who is looking.

Everything works

Everything works