The house is newly renovated, but need a little touch up in certain areas. House is very clean, and we really enjoying our stay

Let me start out saying the communication from this property manager is absolutely crap! Doesn’t bother responding to messages at all! A week after my stay they requested a ridiculous amount “pet fee” Very confused as I traveled from out of state with ZERO animals I asked what this was regarding. No response. A few days later the money was taken out of my account again I asked why? No response. Two weeks after my initial stay I demanded answers as we had absolutely no animals in the house or with us (which their cameras can verify!) they finally responded with a simple “we have a pet policy.” That was it! Again I reply asking why we were charged as we had zero animals with us. Radio Silence once again for a few more days. I finally demanded an explanation… her response was they would send over the info. (I was Never sent anything). A few more days later again asked for the info. Nothing. It’s been over a month and she won’t even reply to give any explanation to the pet charge. The house was cleaned when we left and we had no animals. There was no reason for an additional “pet fee” especially when I already paid for a cleaning fee before we booked. It’s a complete scam they can just take on random charges without any explanation! Save yourself a headache and money! No worth it!

Host got back to us in a timely matter. Layout is a bit awkward but over all great home! Just the right amount for us all to be together and yet still have our own space.