The house itself was clean and comfortable.

Not the fact that they couldn't find our item we left but the way the lost and found was handled. We stayed at the property July 4. We called right after we realized we forgot the item and payed the $28 for lost and found. Every time we called which I called about five or six times we were told that the local manager had not gotten back to the customer service and this happened every time we called. Now it’s August 7 and we were finally told that the item was not found. We understand the other guest was there until the end of the month and couldn't be disturbed but it’s very poor customer service the way this was handled without being proactive and contacting us. Very disappointing after we have stayed with Mikasa many times in the past. My daughters spent a lot of her savings working this summer to pay for her item and now it's gone. We also sent your CEO, Mr. Greyber a letter to your Portland office.