clean, private, convenient location

Several burnt out light bulbs and no extra light bulbs available. Payment process difficult. I received DAILY emails for a WEEK prior to check-in, that my payment credit card needed to be updated otherwise my reservation would be cancelled. Performing the updates AND speaking to a live person would not stop the emails. Frustrating!

Silverado Resort itself

While reserving at Silverado Resort through Booking.com we did not know we were reserving through a third party, so we did not have any service from the resort.The condo was full of ants crawling on the walls, the floor, the kitchen & bathroom counters.One day we came back and the kitchen sink was full of them.It was extremely upsetting.I complained to Vacasa and they sent insect spray & other stuff. There were also 2 lamps with burned amp bulbs . We will never again reserve through Booking.com for our stays at Silverado Resort and we recommend nobody does.

Not far to get there from the car park.

Very difficult to get in with the access code, took us 12m one time. The equipment in kitchen and bathroom were the cheapest - shampoo etc, as was the crockery, most cups were chipped. Tried to use the pool but we were told we weren’t allowed as we didn’t book through Silverado we weren’t informed of this before and there were pool towels in the apartment.

Condo was clean and comfortable. Vacasa rep was very good about helping us.

Had problems getting into the condo. Vacasa rep came to let us in. Keypad had to be replaced.