Great except the shower was cold.

Lovely room, staff very friendly. Cant wait to come and stay again

Poor service to spoil an otherwise nice stay

Room small for two people to share

Only stayed the one night but all the staff were very friendly and helpful. Parking excellent

I have been to Newcastle repeatedly on business over the last 10 years. I booked because they have their own parking just like the Meilia. Where are usually stay down the road After checking in at the Meilia, you are assigned a carpark space number and you keep that for the duration of the Stay unable to come and go as you please At the Vermont you arrive and it’s first come first serve and they do not reserve. Fair enough if all the staff are saying and doing the same things ..but they don’t. Staff are almost argumentative on every request or any comment you make. Always quick to fire back with a quick sharp answer. Bed was incredibly uncomfortable. Rooms are dated. It is an older building however could perhaps afd that luxury by adding for example slippers, Toiletr. the sink was blocked and every time I tried to wash my face it filled up. The toilet would not flush fully the elevators were out of order. There was a noisy event on the rooftop and when I raisws this with reception I simply asked what time it was scheduled to finish nobody could answer this. I was told that general manager had gone home and the reception desk were very busy Agreed to call back, but they didn’t! In the morning both elevators are out of order , breakfast croissants helpful if you wanted to use it to knock a door I’m sure the hotel will come to say this should have been walked to the duty managers attention it was but he’s not approachable!

Ridiculous check in/out procedure. Insisting on taking £50 on a bank card. I dont ever carry physical cards!! The beds were as hard as stone. The mattress is the most important part of a hotel. Having to queue for 15 mins just to check out is so outdated. Use a key deposit box like every other hotel

Good stay, rooms were comfy

This stay was by far one of the worst experiences I have had in any hotel, and I stay in Hotels 1-2 nights per week on average, and have done for 6 years for work. I have never felt more unwelcome in any place globally, the staff were rude to a level of almost disbelief, the room was dated, bathroom mouldy, amenities unusable, this hotel gets good ratings, but I assume it’s for the rooftop bar and not for residence. I never once complained, as the staff was so rude, spoke to me and my wife like we were nothing, I knew it wouldn’t get me anywhere. Not that it will make a difference to them, but I will never stay in this hotel again and have already added it to the block list for our 750+ employees so they can also avoid being spoken to and treated the way we were Lot of work needed

Excellent location excellent rooms staff

The hotel looked amazing from the outside, the staff were very friendly and helpful. However once we got to our room it was very tired, lacking air conditioning and the level of item I would expect in a hotel room of this level. At night on both nights of my stay music from the rooftop bar kept us awake until late. Generally disappointing would not stay again. Offered so much…

The check in was painfully slow - receptionist wanted a lot of unnecessary details so ended up waiting for about 15 minutes while she checked three of us in. Also music was quite loud so she couldn’t hear us.

Excellent hotel. Great to get free parking at a city centre hotel.

For a family with twins at 19 months and a three year old, it was perfect! Thank you so much for a lovely stay. We will be back again as we have previously stayed before and that’s why we came back again.

Beautiful hotel cant fault it except for check in which is painfully slow,they really need to get that sorted.

We booked this for our daughter’s 10th birthday, hotel was clean and impressive we had an amazing time,.

I will always choose this hotel while staying in the City. it fits all my Needs and expectations. Superb Hotel

No air con and outdated

The Hotel is really nice and the staff were friendly and helpful. Our only issue was with the wedding party being in the rooms adjacent to us, starting at 6am on the Saturday morning. The constant chatter and excitement is understandable, but they had their doors wide open so we were disturbed from that point on. Not the hotel's fault but presume as it's a wedding venue, this could be a consideration when deciding where to stay in Newcastle in future.

Speedy check in, friendly staff and hotel parking included in price lots of choices for breakfast and central location would highly recommend.

Quick night stay for family event next day. Concierge very helpful getting us parked. Very comfortable bar. Rooms comfortable and clean.

An amazing hotel - right in the centre of the city!

We booked the apartments; however would book at the hotel next time because the apartments were not actually at the hotel - you had to walk quite a bit down the road to reach them. Accommodation had comfy beds and was quite large but other things were not that great. The shower flooded if it was on more than a few minutes, the living room was very basic; just a small kitchen, TV and couch. No breakfast included in price. Snacks in room very expensive.

Their check-in desk service is always disappointingly slow. Always unavailable. Either the staff is on the phone or they took a long time to sort out a customer’s request and unable to assist other customers’ request first which can be resolved in a much quicker manner. Always a long queue. Their slow service at the check in made me late to my meeting. A lot of faff about taking deposit and the release is slow after check-out. Booked for 2 nights at the hotel. Got thrown to the apartment for the first night and move back to hotel the second night. Had to leave the hotel building in the rain and walked back and forth to and fro the hotel and apartment. Somehow they mistakenly locked the I do not like to use this hotel while on business. It doesn’t make things easy for me. Certain staff is unhelpful. The rest of the hotel is ok but is aging. Much prefer other hotels on the quayside.

Staff are perfect couldnt do enough for us

Your staff are very nice & friendly, the hotel is beautiful in a great location only minutes to the shops & restaurants bars trains buses & Newcastle stadium

The room was excellent. There was a fridge and kettle which was great. The bathroom had a bath and a shower in the bath. No problem getting a non slip mat for the bath. The Hotel was walking distance to the shops and quayside.

Stayed in room 804, bathroom fan wasn’t working so everything got soaked when having a hot shower. Overall tired looking and a bit outdated

Lovely hotel, spotlessly clean and pleasant reception staff with a. Great central location to the centre. Couple of issues: lifts where very temperamental not stopping at the right floor, then one of them breaking down. Breakfast was not good at all. It was cold due to the heaters not heating or keeping warm food warm. However, reception acted upon this and refunded us the breakfast off our final bill. Hopefully if they do sort that out then we would certainly stay here again

Lovely hotel, ideal location in town centre, with plenty parking although not advertised well. Very clean spacious rooms. Bed & pillows poor in comparison to other hotel stays.

Very good stay and excellent room, let down by the non availability of hot water. Barely warm enough for a shower hence the 4 stars not 5.. other than that very good,

Rooms are nice, but large security deposit is held for way too long. Not a good service, ruins the overall stay having them keep your large deposit at ransom for so long.