AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!

A really great hotel, beautifuly modernised in a manner that preserves its art deco design. And the staff couldn't be more helpful. Strongly recommended!

Excellence in service, cleanliness and appearance

Staffs are extremely friendly and helpful. But I wish there were glasses instead of paper cups.

Modern hotel (a little bit sterile), good parking and well located for a short walk into town

Lovely hotel, perfect for exploring Vitoria.

Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.

We enjoyed how centric it is to everything. We would walk everywhere so easily. Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.

We enjoyed our spacious and recently renovated room. The location was convenient, and the price was quite reasonable for the high quality we enjoyed. The staff was professional and friendly.

The location is right on the outside of Old Town. It was within walking distance to most things. The male hotel staff at the front desk were very friendly. The female staff were rude. There was one staff member that literally stopped talking to me and started working on other things. I asked if we were done with our transaction because she simply let me stand there. The room smelled like cigarette smoke, but it was supposedly a non smoking room. I have allergies so we had to keep the door open. This hotel also only has TWO seasons (one for the heat and one for the AC). I tend to run warm and wanted AC to sleep, but in the fall they turn off the AC. So, we slept with the door open, but it was so noisy it was difficult to sleep. The wifi was terrible and slow. They also limit your devices, that you hook up to the internet, to 2. That was a first for me. The breakfast was really good and had a wide selection.

The hotel was in a good location. The room was good. Coffee machine no tea. Silly cups . Tiny.. no glasses just paper cup in the bathroom. Breakfast was excellent. Good choices at buffet. Evening meal was poor. Very limited menu and poor food quality. The steak was 50% grisle and fat. Very tough.. My pork rib was tiny and very tough and full of tiny bones.

We stayed here for the Ironman race. The hotel is in a good location for the city centre. The reception staff are excellent and very helpful. Rooms are clean and bathroom is good but very small. Our air conditioning was ineffective and the road too noisy to have the windows open. Amenities are very basic - cheap shower gel, tiny plastic cups for coffee etc. Breakfast is very disappointing for a 4* hotel - the cheapest of everything - bread, yoghurts etc, large unappetising dishes of hot food, machine coffee.

A fabulous building. Our room was of a good size with a decent bathroom. Check the garden on the first floor. At the time of our visit the piano bar was closed but there is an adjoining cafe, bar restaurant which was available. The hotel is ideally situated for a short walk through Florida Park to the old quarter of Vitoria. Overall, faultless.

No working air conditioning. Our room never got below 80F at night and staff said that’s what the system was able to deliver. Sweating all night. Pillows were worthless, like a folded towel. Bed was rock hard, just springs with a pad on top.

Good location, comfortable room for a good price. We would come again

We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The beds are comfortable. The airco is not very cold and could use an upgrade for the hottest days. Having said that putting it very low was sufficient to have a comfortable nightThe breakfast was fine too. All in all a highly recommended hotel.

We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The beds are comfortable. The airco is not very cold and could use an upgrade for the hottest days. Having said that putting it very low was sufficient to have a comfortable night The breakfast was fine too. All in all a highly recommended hotel.

The service was great. We needed to extended our stay two different times and Igñaki was a great help soon so. They also helped us to locate a Covid testing site for our flight back to the USA. The bathroom was VERY clean. And the windows in the room were so nice to open up on a nice day.

The service was great. We needed to extended our stay two different times and Igñaki was a great help soon so. They also helped us to locate a Covid testing site for our flight back to the USA. The bathroom was VERY clean. And the windows in the room were so nice to open up on a nice day.

Beautiful hotel within 10 minute walk of historic old town. Junior suite was spacious and comfortable and extremely good value as it came with a great breakfast and free secure underground parking.

Beautiful hotel within 10 minute walk of historic old town. Junior suite was spacious and comfortable and extremely good value as it came with a great breakfast and free secure underground parking.

Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The general service was mediocre, no beverage service in the room. Normally 4 and 5 star offer some kind of inroom beverage service. Restaurant was closed during my new year stay however they did offer a new year eves in room cold meal. The restaurant was open the next day with a very poorr menu selection. Bed Linens were of a good quality but bathroom towels and toiletries were poor. Overall i would rate this as a 2 or at a push a 3 star hotel.

Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The general service was mediocre, no beverage service in the room. Normally 4 and 5 star offer some kind of inroom beverage service. Restaurant was closed during my new year stay however they did offer a new year eves in room cold meal. The restaurant was open the next day with a very poorr menu selection. Bed Linens were of a good quality but bathroom towels and toiletries were poor. Overall i would rate this as a 2 or at a push a 3 star hotel.

Lovely hotel, close to walk to the centre. Secure underground car park, fine to navigate with 4x4, decent size car spaces but €15 a little expensive. Breakfast was v nice (served by staff due to Covid). Hotel & room felt v clean, great pack with mask & hand sanitiser supplies too.

Just an overnight stay on way home, but nice place. Service efficient, staff very helpful and friendly.

Nice clean room. Comfortable bed and helpful staff.

Coffee/tea service available in room, but only had plastic cups. Asked for china cups which we received, but had to ask on multiple occasions. Also requested and received wash clothes.

Coffee/tea service available in room, but only had plastic cups. Asked for china cups which we received, but had to ask on multiple occasions.Also requested and received wash clothes.

Very nice hotel and Vitoria has a beautiful old town right around the corner. The lobby is full of white couches and people talking, it was a happy place.

Great location just outside of city center. They also have their own garage for car parking

Well situated for the old town. Helpful front desk

The location was not ideal (2nd floor near street corner with beeping noise from crosswalk — perhaps for hearing impaired crossing), but if you don’t mind walking you can get to most places of cultural interest as well as eating and shopping.