Gorgeous hotel great location

The foyer of the hotel is done amazingly and has great views for breakfast or drinks. The staff are very friendly and the location is central with easy access to most parts of the CBD. Breakfast and drinks are pretty good and the rooms are comfortable as well. The bathrooms are a bit dated and could use an upgrade as the showers suffered from low pressure, took a while to heat up, and toilets were a bit small. Gym is a bit small for the amount of people in the hotel (was fine during winter, but imagine it gets packed during summer). Pool wasn't heated for the first part of my stay and shut down for maintenance for the second half without any advance notice which was a bit annoying. Room could also do with some USB ports in the sockets and a clock/alarm of some sort. Overall, I think the view in the foyer is amazing, but the quality of the actual room and other amenities could use upgrading.

Not a central location but close to sky bus. Service was excellent, friendly and helpful but not obtrusive (except for Monday when there was no concierge?!) breakfast buffet was varied and very good - great if you have kids to feed.

The staff went above and beyond to accommodate after I had made an error with dates, so was very happy

Great hospitality!

Friendly staff, can provide great info and really helpful. Thumbs up.

Everything was great except waited for more than 1 hour after checking time 3pm.

Very comfortable and great breakfast.

We loved our stay, we will be back for sure.

Upgraded to a Junior Suite - huge room and bed was so comfortable. The Lounge breakfast was very good. Recommend a stay here.

The administration seems slow. The safe was not working in my room, the front desk kept saying would send maintenance for it. But it was never repaired and replaced. At the end, they would say oh, most safes in this hotel were not working, you can put important in their safe. Why din't they say it at the beginning. The facility is also old.

Not 5 stars they wish!

Gorgeous architecture, in need of some refurbishing, average service, and extremely thin walls. Average experience, nothing spectacular. Is it 5 stars? Imo, not quite.

Overall nice stay - good location, the staff are friendly - the rooms are a little tired, could do with a bit of a freshen up, the rooms are not quite the five star you might expect. But the beds are comfy and sleep was pretty good - albeit, don't expect a sleep in, as the breakfast restaurant is right outside the windows.

Old world charm, updated with contemporary rooms and features, and located with convenient access to Melbourne Cbd and Soutbank.

Good hotel and very conveniently located. Staff were terrific and room was comfortable. Breakfast was terrific with plenty of options

The stay was overall pleasant. The rooms are clean , staff are friendly. As a 5 stays hotel, I expect the bathroom to be bigger and swimming pool facilities would be better (with separate shower and toilets)

Central location with most attractions in walking distance. The fre tram service around the Central Business District is nearby and runs frequently. For sports fans, the Melbourne Cricket Ground (MCG) and the Rod Laver Arena are also nearby. Excellent breakfast but would recommend dining elsewhere for lunch or dinner as the menu is a bit limited and was not to my taste.

Professional and friendly staff, and the amazing buffet breakfast made our stay extra special.

Nice location and lovely hotel, did have to ask for housekeeping every day which I thought was unusual

Great service. Great breakfast. Swimming pool and spa needs a reno and upgrade. Also sadly not much natural light in the building. Overall ok experience.

Beautiful and historic hotel. Staff were extremely accommodating. Excellent location.

Marvelous

Lovely rooms, clean and comfortable

Great old fashioned ambience. Beautifully appointed. Just a wonderful property. The buffet breakfast was exceptional. Staff helpful and attentive.

Hotel was excellent

The staff were so friendly and accomodating. A great trip!

Beautiful building, thought room would be bigger given cost of room. Excessively loud music at 6.00 am was disappointing given we only had a very short stay

Staff helpful, and convenient location. However the bedding could improve with the use of mattress and pillow protection. Found that strange. But on the whole happy with the stay.

I loved the look of the place. It felt really unique and luxurious. So close to where we wanted to go and they allowed us to leave our bags and car there until we finished our experience in the city

We were checked in 1 hour late

Our stay was truly a home away from home. The staff ensured that sentiment!