This was my second time staying at the Grand Naniloa Hotel and it was better than the first time (thought the first time was great too!). Front Desk Associate Aisha was very nice and kind to me. I mentioned in passing I was there for the Honoka`a Renaissance Festival, but unfortunately traveling solo since my spouse was currently deployed. She was nice enough to go ABC (Above and Beyond the Call) to accommodate my (impromptu) room preference request. PM Bartenders "Great" Scott and Robert - my first night there, I made friends at the bar with a gaggle of people (we were kind of loud and cracking jokes) but "Great" Scott and Robert were so friendly, provided great service and made us all feel like friends at the end of the night. For being a solo traveler, I did not feel alone. Mahalo!

From valet through check-in, the customer service is beyond amazing. Unfortunately, my great deal was in a wing yet to be rehabbed. The huge gaps around the door and its frame was amazing - a nightlight and a major fire hazard in one.

Property is undergoing much needed renovation. But overall the service is good.

This hotel is absolutely awful I have no idea why Hilton wants to add their name to this disgusting property. I think Paris should tour this property im sure she would be thoroughly disgusted. Its old dirty definitely not a 4 star as they represent I would barely give it 2 stars. Stay away!

For an establishment, charging premium prices, you’d expect some level of upkeep. But no, it seems to have taken vintage to a new level of neglect. The rooms are outdated to say the least. Old carpets, and furniture that looks like it’s been scavenge from a yard sale complete with stains. The only good thing I can say is the front desk staff was friendly.

We arrived a little early for check in, our room wasn't ready (which to be fair we knew this may be the case). By the time it WAS ready it was almost an hr past check in time. Upon getting to the room, we got hot in tbe face with what can only be described at horrific body odor of persons morally opposed to bathing (perhaps this was the check in delay?). Once the room aired out it was pleasant and was the beautiful ocean view we requested. The room did have small cockroaches that seemed to go wild at night. The staff addressed this as soon as we reported it. Long black hairs on tbe bathroom floor and on the pillow cases that are not mine (im blonde) was a little unnerving. On site restaurant was good and staff were accommodating. Free daily drinks is a nice touch (2 from the bar daily, from a specific menu, and a coffee water and juice station available as oftern as you'd like in the lobby) and cookies on arrival was appreciated. Valet parking only at $25 a day, unless you're lucky enough to find street parking which we were. Overall a pleasant trip with great staff, but the cleanliness of the room left a little to be desired.

Not impressed. Have spent years of travel to foreign countries and never experienced bed-bugs in my life. Welcome to Hilo Hilton bed-bug hotel. Staff was great and gracious and accommodating but the hotel needs serious upgrade and renovation. Hopefully as a Hilton Honors Member they will read this review and take it to heart. Aloha

We stayed at this hotel as a part of our trip to Hawaii. It is close to the airport which was a huge plus after a long day of travel. The ground is beautiful and well kept. A restaurant is on site and the food and service was really good. I loved my room and the view. Bed was very comfortable and room is spacious. I would definitely recommend this hotel and I would definitely stay here again.