We booked a standard double room, which looked nice in the pic here. We got a dark bedroom under the roof with a tiny skylight plus a meeting room that had be turned into a lounge. It was big but soulless and depressing. We asked to change to a standard double but this was refused unless we paid 25% extra. Very rude receptionist who showed no customer service at all. Plus the bed had rubberised undersheets so it was like sleeping on a plastic bag. Don't waste your money. Stay elsewhere.

We booked a standard double room, which looked nice in the pic here. We got a dark bedroom under the roof with a tiny skylight plus a meeting room that had be turned into a lounge. It was big but soulless and depressing. We asked to change to a standard double but this was refused unless we paid 25% extra. Very rude receptionist who showed no customer service at all. Plus the bed had rubberised undersheets so it was like sleeping on a plastic bag. Don't waste your money. Stay elsewhere.

The room was comfy and clean. The hotel has a nice restaurant and sitting to enjoy a drink in the evening. Breakfast was fantastic.

Interior is a bit aged, rooms lack air conditioning etc. breakfast was good and view from breakfast terrace was amazing!

Great location and view . Amazingly friendly and great food / restaurant . Room was basic and no ac. We were in ground floor with view of car park outside window. Room so hot but couldn’t open window fully as ground level . Security light kept clicking on . Got no sleep . Commented when left and told Expedia gets the cheap rooms . Spoilt whole trip :(

No air conditioning to keep the room temperature down. Hotel a little out dated but in good condition.

Very comfortable..excellent friendly staff..sumptuous breakfast (did not eat other meals there)..close to EVERYthing..highly recommend.

Comfortable hotel in a beautiful location

Due to easyJet delay of four hours from London we missed are train from Munich HBF to Berchtesgaden which meant we could not stay and lost out on hotel and train tickets staff were very helpful that night trying to work something out but it was not to be. but I stayed there previously and it it was excellent staff very helpful and accommodating and polite would definitely stay again

Due to easyJet delay of four hours from London we missed are train from Munich HBF to Berchtesgaden which meant we could not stay and lost out on hotel and train tickets staff were very helpful that night trying to work something out but it was not to be. but I stayed there previously and it it was excellent staff very helpful and accommodating and polite would definitely stay again

This was a nice option. We'd stay here again

This was a nice option. Wed stay here again

Nice hotel, great restaurant with included breakfasts as part of stay. There was construction going on around the hotel which made parking in and outs a bit challenging WiFi was terrible and kept dropping no matter which hotel site you connected to Whilst irritating, I suppose the reason for being in Berchtesgaden is to take it all in. All in all I would recommend

Nice hotel, great restaurant with included breakfasts as part of stay. There was construction going on around the hotel which made parking in and outs a bit challenging WiFi was terrible and kept dropping no matter which hotel site you connected toWhilst irritating, I suppose the reason for being in Berchtesgaden is to take it all in. All in all I would recommend

Nice hotel, great restaurant with included breakfasts as part of stay. There was construction going on around the hotel which made parking in and outs a bit challenging WiFi was terrible and kept dropping no matter which hotel site you connected toWhilst irritating, I suppose the reason for being in Berchtesgaden is to take it all in. All in all I would recommend

Very enjoyable hotel in a beautiful area.

Great Room, awesome Breakfast, the location is a little far to the center about 15 minute walk otherwise I would stay there any time.

While a good choice overall, we did have a few issues. The room we were first given (#57) faced a parking lot with a light sensor, so every time there was movement, the lights flooded our room, making sleep difficult. This could be easily resolved with the installation of blackout curtains or some type of shutter. The noise level in this room was also a problem, with early morning trash collection and snowplowing.The entire ground floor was overly warm, necessitating us to sleep with the windows open (in December!) We noticed the front door wide open on a few occasions, evidently to cool the area near reception.We asked to be moved, and were given room #61, which we declined, as it had the same light and noise issues - rooms 56-61 all face the parking lot. We moved to room #117 on the first floor - we were charged an additional 10 Euro per night - a fair price for a good nights sleep, but interestingly enough, the higher priced room was actually smaller than those on the ground floor, as the space dedicated to the balcony (useless to us in December) was taken from the space of the room.This hotel is located a steep walk up from town and a VERY steep walk up from the train station. We walk just about everywhere when we visit Europe, but we needed a taxi to get us and our luggage to/from the hotel from the train station.Overall, we liked the hotel, and we had two very good meals in the restaurant. Service was excellent.

While a good choice overall, we did have a few issues. The room we were first given (#57) faced a parking lot with a light sensor, so every time there was movement, the lights flooded our room, making sleep difficult. This could be easily resolved with the installation of blackout curtains or some type of shutter. The noise level in this room was also a problem, with early morning trash collection and snowplowing. The entire ground floor was overly warm, necessitating us to sleep with the windows open (in December!) We noticed the front door wide open on a few occasions, evidently to cool the area near reception. We asked to be moved, and were given room #61, which we declined, as it had the same light and noise issues - rooms 56-61 all face the parking lot. We moved to room #117 on the first floor - we were charged an additional 10 Euro per night - a fair price for a good night's sleep, but interestingly enough, the higher priced room was actually smaller than those on the ground floor, as the space dedicated to the balcony (useless to us in December) was taken from the space of the room. This hotel is located a steep walk up from town and a VERY steep walk up from the train station. We walk just about everywhere when we visit Europe, but we needed a taxi to get us and our luggage to/from the hotel from the train station. Overall, we liked the hotel, and we had two very good meals in the restaurant. Service was excellent.

The hotel restaurant was excellent.

As in previous notes about the hotel, the wi-fi was spotty. Most of the staff spoke enough English to communicate, but isn't that the charm of travelling?

The hotel was very nice. The location was perfect with a beautiful view from the restaurant and excellent food. The service was very good and the rooms were comfortable and well appointed. I would definitely recommend it.

My husband and I stayed here two nights in August. The hotel is a bit of a steep walk from town, but totally worth it. The staff were very friendly and accomodating. The breakfast was included and was a wonderful traditional European breakfast (cold cuts, boiled eggs, granola, and yogurt). The view from the breakfast lookout is fabulous. Overall great hotel!

Staff were welcoming and friendly, from the moment we arrived until the moment we left. Everything (room, bar, restaurant) was good value for money. The rooms were clean, though could do with a bit of an update. The wifi was extremely patchy. Good location - about ten minutes walk to the railway station. It's a steep upwalk walk, so worth paying the €9 taxi fare if you've got cases. The free bus pass they gave us came in very useful. In terms of friendliness and bang for your buck, the place can't be beaten. I would absolutely stay here again.

Staff were welcoming and friendly, from the moment we arrived until the moment we left. Everything (room, bar, restaurant) was good value for money. The rooms were clean, though could do with a bit of an update. The wifi was extremely patchy. Good location - about ten minutes walk to the railway station. Its a steep upwalk walk, so worth paying the €9 taxi fare if youve got cases. The free bus pass they gave us came in very useful.In terms of friendliness and bang for your buck, the place cant be beaten. I would absolutely stay here again.

Wonderful room. Great breakfast. Great view of the mountains and national park in the background

Wonderful room. Great breakfast. Great view of the mountains and national park in the background

The view from the patio and restaurant is breath taking. the food and amosphere is exceptional. Wonderful place I come back again and again.

I enjoyed my stay at this hotel. It was a short and nice walk to the center of town where the Christmas market had just opened.

Great hotel - we stayed before in a room with balcony and mountain view. Got a great deal this time for a ground floor room with a view of the car park. Our choice and we love the hotel so well be back but at the front again next time!

The hotel is located is an AWESOME spot on top of a hill and has the look and feel of a resort. It was a pleasant surprise to discover everything this hotel had to offer. Large restaurant, HUGE room and wonderful bathroom- all at a very affordable price. I truly felt like I was at a ski resort. The rooms have a very modern, luxurious feel to it. It is a hop away from the center of town by bus, or a 15-20 minute walk. Would definitely recommend it for a solo or family getaway.

Restaurant was great. Bathroom was very disappointing. Towels were very thin. Definitely not the level of a 4 star hotel. This hotel should be rated a 3 star. Good view from restaurant. Location is on a hill above the town.