United Airlines arrived even later than expected and we were so tired when we arrived but were greeted by a friendly check-in guy. Our original neighbors were noisy and the staff remedied it right away. Our room was clean and didn't choke you with the smell of febreeze. I actually walked barefoot on the floor because it wasn't sticky - that says a lot! Breakfast was on time and well attended to. The staff was so friendly, kind and funny. You have a good group. We'd stay here again.

Our stay was good. Great breakfast! Only negative comment is the elevator was broken and we had to use the stairs to carry our luggage up

Lousy. Edie is a liar. So is the on duty manager.

Decent place for a night. Very nice breakfast.

This property was wonderful…the front desk staff was very helpful….Aleigha was super…she even moved her personal vehicle so we could take her parking spot so we could see our 1968 Chevy nova from our hotel window. The breakfast was on point and we would stay here again.

2 nights for work. Older hotel but decent for price. Staff weee nice. The places to eat that are walkable are more fast food oriented. Not beer, wine or other alcohol. Airport shuttle convenient.

The front desk staff were so welcoming, kind and very helpful. It was so lovely to encounter that energy after a long, stressful multi-leg flight and it being 2 am! My room was very clean, the bed linens smelled clean and fresh, and the bed and pillows were very comfortable. The provided soaps were high quality. The 24/7 airport shuttle was hard to find, and was really helpful.

From the time we stepped in the door till we left, everyone and everything was exceptional.

Nice Motel next to the airport, nice room good for one night. Pretty good breakfast.

No complaints Only know that there’s no elevator, other that that everything was excellent

Front desk staff was great and Rose the style driver was amazing!

it was good close to restaurants and safe environment

My Wife and I have been staycationing for the past 15 years at this particular Best Western.Everthing about this Hotel from the ground up has been AMAZING. Buut our last stay had The worst issue anyone could have the wall unit A/C was running loud and not cooling it was pretty darn hot we tried contacting front desk and with no available help. I had to use the ole 27 year HVAC license. I cleaned filter and coils and with just thatm being completed the unit ran perfect for the rest of our stay. Keep up the fantastic work .

Lovely room. Great staff. Quiet and comfortable

It was a nice place to stay, just the location for parking was hard.

My wife and I booked two nights at the Best Western Albuquerque Inn & Suites. I have appointments at the Veterans Affairs hospital. One of the reasons we chose this place was proximity to the VA. The other reason was because we called two days in advance to ensure that the pool and hot tub were up and running. It’s extremely important for me right now to be as relaxed & able to move for these appointments at the hospital. We went to the pool at 8 AM, the time it is supposed to open. The pool man was in there & he rudely said “Sir, can’t you read, the pool is closed.” I responded to him. Doesn’t the pool open at 8AM? He said, once again, rudely, “ It’s closed you can’t come in.” I’m on a tight schedule. This was very inconvenient and the rudeness was unacceptable. I went to the front desk and got the name of the general manager, which on his business card says voting manager, JEFF EGELHOFF. My wife contacted Mr. EGELHOFF to voice how unacceptable it was that the pool was not available when it said it was supposed to be, but more so the rudeness of the pool man. Mr. EGELHOFF offered no apologies. The first words he said” There are two sides to every story.” After again, stating how unhappy we were and that we’re not going to stay the second night and we would like to be reimbursed for both nights due to the poor customer service from himself and his pool person and the lack of follow through in providing the stated amenities. Egelhoff threatened no refund. Horrible experience

Relaxing

Front desk is wonderful. They are always friendly, thorough, informative and professional. Every interaction with them was positive. From wifi, to parking, to keys, and fresh towels, everything was explained before I had to ask!

Filthy rooms no usb to charge computer or phone. Outdated and not worth the price. Keep moving on down the road!

Comfy beds & pillows! Great water pressure in the showers, super friendly staff, and I love the breakfast!! Everything is just right!

It was okay could have been better checking in.

My room was nicely appointed- attractive and seemed quite new. Bed was great! I arrived at almost midnight and had to stay in the separate building in the back- it made me uncomfortable to have to walk outside late at night- didn’t not like that feature. Since I’m vegan there was basically nothing for me to eat at breakfast, which was the standard AWFUL food that most hotels serve for complimentary breakfast- greasy, sugary junk. Otherwise very nice. I’ll stay there again and bring my own banana!

Super great stay. Staff was awesome and friendly. Definitely will book again.

Good overall experience but it was inconvenient to use the entry/exit near our room because 2 large wheeled laundry bins were blocking the entry/exit door.

Staff very friendly, gracious. Offered us early check in after a hard day in a uhaul truck.

Very clean,very comfortable the only bad thing is that theres no elevator but i would stay again Breakfast had alot of options eggs, hashbrowns,ham,all the breads,waffles,yogurt and hot coffee.

Old hotel - due for a remodel. Need new mattresses and a larger dining area. Staff was pleasant enough, but it’s definitely a 2-star hotel. So manage your expectations accordingly.

This place was rad. Everyone was very friendly, nice outdoor pool and hot tub. They called about an hour after check in to see if we were settling in nicely. Free water bottles. Near a lot of things and with in a few miles of entertainment! My only complaint is the thermostat in the room wouldn’t let me go below 70 lol. But I like it cold.

Inexpensive, clean, good vibe, convenient location.

Shuttle from ABQ 24 hours

It was good. No complaints.

Always great here