Amazing helpful staff and service. Wonderful breakfast and dinner.

Excellent staff

Great hotel and staff! Wonderful breakfast! 10/10

Excellent service. They didn’t miss a thing. They treated us like royalty. Accommodations were top notch. A variety of food options that provided exquisite flavors. We will stay here next time without a doubt.

Nice staff and hotel is right on perfect location. You can walk down from Lugano station. Breakfast is good. Shopping is walking down from hotel and the area is centralized. Will stay here again.

Most importantly was the very friendly staff, everyone seemed like they were happy to have us.Very close to train station and city center. Very nice breakfast and dinning room.Would stay their again

Shower was too low

Done

Excellent location. Great breakfast. Very comfortable room. We had a studio for 3 nights. It's a bit of a walk from the main hotel and there is no service or cleaning during the stay

Great staff particularly the two gentleman in dining area. Terrific

The location is excellent- just down the hill from the train/bus station. And just up the hill from the shopping district. Everything is walkable. The breakfast and dinner menu include multiple vegetarian options as well as soy milk and other allergen labeled items. This was unique to our experience at other hotels during our vacation.

Very friendly and thoughtful staff. Go over and above to be helpful. Breakfast was great & waitstaff were extremely attentive. We arrived early & front desk person checked to see if our room was available & was able to let us in early which allowed us to visit more of the old town area. Right down the hill from the train station on easy ramp.

The staff were very welcoming and helpful. I liked this hotel also for the location accessible to lugano stazione. I would like to commend the gentlemen in the front desk during dec 13 to 15 of my stay. I forgot to get their names. I would recommend this hotel.

Great staff. Very convenient to train station. Good breakfast. Great housekeeping.

Only 200 yards from the train station, straight down, a little difficult to find, but visible if you know where to look. Easy walk to the hotel, but difficult with bad knees.

We arrived in Lugano by train and the hotel is just across the road from the station, albeit many metres down the hill. No problem there are semi gentle ramps to the hotel front door. The staff at reception were jolly and helpful to say the least. Online check in streamlined the process and should be used at other hotels. This is a great innovation. Up the elevator and into the room. Spectacular room with amazing views of the town, lake and mountains from the balcony. A superb bed and air conditioning, blockout blinds nice bathroom made me wish I was staying longer. Not far back to the station for the Bernina express in the morning. Catch the funicular from the church next door or push your bags up the ramps if you are a bit fit. My only wish is there was the option of a plain sheet instead of the Swiss dogonas available on the beds in summer. This would be a greener option on hot nights.

this hotel is close to the train station, 5 minutes walk down the stairs from the train station. Nice clean room and 5 minutes walk to the city center and lakeside.

Short family stop in Lugano. Great location and easily accessible to downtown and the lake. It was a very nice room, the a/c worked well and the bathroom was a nice size. Breakfast was lovely.

As other reviewers noted... even four years ago, the rooms and bathrooms are really dated, at least the one we got. That said, it was incredibly clean and comfortable but just be prepared for a very old hotel. Dinner was good and breakfast was fine. There are some great views from the balcony if your room has one. Service was very good.

Elegant accommodations within 5 minutes of the Lugano train station.

Hotel Federale Lugano was very convenient to the bus and train station. Staff were very nice. The property was very well cared for. We had a quiet, very comfortable stay!

We had a lovely room with panoramic views and two balconies. The view of the town and lake were wonderful. The staff were always very attentive. They have a delicious breakfast buffet. I would not hesitate to stay here again. It has a great location, you can walk to the train station and to town.

A lovely hotel with beautiful views, excellent service, delicious breakfast, extremely clean room, and general Swiss perfection!

quiet place. staff kind and available. high level without glitters

Check in was fast, excellent service by Mr. Giuseppe at the front desk. He was very helpful in arranging a late dinner for us. The hotel staff is amazing. The hotel is very close to the train station but reaching there with luggage can be a major issue especially at night or if the weather is bad.. the only access to the hotel is to go down through a steep hill or stairs. There is a cable car from the train station but you have to climb up the hill to the hotel. On our return trip, we had to take a cab to go back to the train station with our luggage...

Property is located at a convenient location, close to train station, shopping and dining.

We appreciated that the Hotel is a short, easy walk from the train station and then a quick walk into town. What sets the hotel apart is the service from the staff -- everyone from the front desk to the waiters at breakfast were so friendly and helpful. It was really a great experience.

Nice hotel in Lugano. Restaurant onsite and friendly staff. Great start to your day by walking down through the town to the lake.

View is good. Breakfast is the best.

Room is older than what it appears in the photos. Generally clean but shower condition is fair. Water didn’t drain fast enough. Good location but I think the price is still high for the room standard. Service is good though.

I can call this hotel a mystery hotel. When the taxi drops off at the hotel your first feeling is that you are in an isolated place. But when you leave the hotel turning left you yourself in the center of the shopping area. And I really loved my room and its balcony.

This is a good hotel near the station. It’s down hill to the town and lake and there is a funicular to get you back up the hill again. Rooms clean and comfortable. Good breakfast. Friendly staff.