The Plaza is located in a central location and advertises parking available - something not as available at Jerusalem hotels. Breakfast is fine - in my experience middle of the road for hotels 3 star and above in Jerusalem and is included. Factually - parking is very limited with a very small lot and the communication from reception to new guests is poor. This can mean as happened with me, that you find out with sparse information of details of alternative parking (not a Plaza property) late at night upon returning to a full lot. Security and front desk staff in the middle of night is not focused on customer srevice to help in the parking.

Good breakfast

Friendly staff. Good breakfasts. Nice overall facility.

Nice place

It was a nice place. But it was so hot outside and dry in the hotel. When the staff was asked for water and cups it became a big deal.

Nice rooms and excellent food

The hotel, back in the day, was the crème de la crème. However, like all running hotels, every few years there is need for a refresh. It is still a beautiful hotel but could be a little cleaner. It didn’t take away from my experience. In fact I believe some of the issues is because the shortage of staff, which can’t be blamed on anyone, due to the current situation in the Sourh of Israel. The wonderful thing about the Plaza is they catered to the displaced families for a while. That gets merit in everyone’s book. The rooms were nice and the beds comfortable. The highlight of my stay was the breakfast. And the sabbath meals. I haven’t had such good food while traveling in quite some time. Every dish was more tasty than the next and never a shortage. I highly recommend the Leonardo Plaza.

I come back to the Leonardo Plaza time and again. There is no better location for accessing food, shopping and the sites. The staff are superb and go out of their way to make everyone’s stay excellent.

Very friendly and helpful staff. Excellent location. Property needs a bit of a refresher. Otherwise, clean and convenient rooms.

Good location Quite old. dated

The exceptional time we had at your hotel was enhanced by the delicious food for Shabbbos , and of course, the daily breakfasts that started our day in a fulfilling way.Yusef and his excellent team in the dining hall made the whole experience stress free. Keep up the good work.

Great stay!

For us, this is the best hotel: location, rooms meet our needs, pool, value for the money and staff is always gracious, curteous, respectful amd accommodating

There was no Coustmer service.

Great buffet breakfast!

Place is outdated but breakfast is great!

The hotel is in a great location! It is near transportation, restaurants, shopping and Old City! The employees were very helpful and welcoming. Breakfast had a nice variety of foods. Our room was comfortable and clean. Nice amenities! We had a nice spread of goodies and a welcome note from general manager with her cell phone if we needed anything! Nice touch! We will go back!

Great location abutting Independence Park, close to Mamilla Mall and Old City (10 minute walk). Charming restaurant, Deja Bu, 5 minute walk way. Staff helpful and accomodating. Excellent breakfast. Clean, well-appointed rooms.

Hotel was clean and very conveniently located. However, staff very unfriendly and food was atrocious.

Close to where i wanted to be

X

Great location, great breakfast. The room is old and run down, definitely not “five star luxury hotel” as advertised! The negatives- the workers don’t speak English. They knock at 9.30pm to drop something off for you that was meant for an other room. You ask them for water and they don’t understand what you are saying. They knock at 7.45am to ask when you are checking out, but they don’t understand your answer. They have a nespresso machine in the room, but only 4 pods are complimentary and this information is not disclosed anywhere. When you ask the front desk for more pods they say there’s an extra charge for the pods and for the water. Are they kidding ?!

Everything was great

free breakfast was very good

There was no a/c in the hotel

From the moment we arrived we were welcomed with a smile and the front desk could not do enough for us. We arrived late at night and they sent up a light dinner.

We were very happy with our stay. Thank you Ronit and incredible the front desk staff for working hard to make sure all was great - which was! The breathtaking view from my room over the old city was worth the trip.

All was good.

The staff was rude Surely and unaccommodating The woman receptionist on the day shift gave attitude and failed to inform housekeeping to come clean my room… Quite disappointed with the service of the hotel. The only redeeming quality is Mr. Yousef who is the banquet manager and has always been so friendly, helpful and accommodating.

The staff was friendly and accommodating. The service was great!

The staff is very helpful, especially the manager Ronit . She makes sure we are satisfied and everything is to our liking ! Thank you Ronit

Centrally located, walk to major shopping & tourist destinations. Very freindly and helpful staff. Good size rooms and large airy lobby.