Stuff is pretty outdated but it's a nice hotel

Everything was great. Very clean and great service.

Hotel was clean. Staff was great. Booked for 5 people. Rooms states it sleeps 5 people. When we arrive there two queens, that’s it. Can’t do rollaways due to fire marshall. Could either book a second room or make a make shift bed on the ground. Very frustrating!

Nice location with things to do, very close by.

The hotel was clean and updated. The biggest problem was lack of toilet paper (we had about 1/4 roll when we arrived and no extras) and no conditioner in the provided bottle in the shower. We checked out at around 6 am and the guy behind the counter was super unfriendly and stand offish.

I added the 20$ for breakfast and didn't get it

The soaps were scents for men. The po and hot tub were out of order,but didn't say that online. We specifically chose Foir Points because of the pool. Trash can didn't have a trash bag and there wasn't one in the bathroom. You could hear everything through the walls. The beds and pillows were AMAZINGLY COMFORTABLE! The water pressure was fantastic! UNO's was delicious! The staff was the best we've had all year.

the staff that we interacted with at check in and check out were amazing. The room was very nice and the quiet.

We booked a room for two nights, little did we know that extended stay patrons only get their rooms cleaned every other day, according to the day manager who checked us out. After the first night of our stay, my wife and I got ready and left for the day to enjoy the holiday festivities in Frankenmuth Michigan, we were gone from 9am until 10pm. Upon returning to our room, the bed was not made, the bathroom had not been cleaned with the dirty towels left on the floor. I called the front desk and the night manager apologized and said she would bring us a fresh set of towels. When she dropped them off she apologized for she apologized again for missing us that day. There was no mention of the every other day cleaning for patrons who book for more than one night. Not sure which story to believe, but I've never stayed at a hotel with anything less than daily cleaning of rooms. When I booked with Sheraton I was expecting an upscale experience, didn't get it. They also charged us for incidental items in the amount of $50 that was held until we checked out, nobody ever mentioned this charge not even the night manager who checked us in, it came as a total surprise. Maybe you should disclose this charge to your customers before just zapping their checking account.

The room was clean and modern. I felt they were understaffed. Plenty of parking. In an area with convenient restaurants and close to highway. Price was good.

Friendly Staff! Clean and comfortable.

Wented a hotel close to Frankenmuth with a pool Was disappointed to fin the pool closed upon arrival. The room key did not open the door. The door was hard to open the whole time we used it. We were told there was breakfast at the hotel but not told it ended at 10

Bed sheets were not clean. No mattress protector on bed only a fitted sheet.

We wanted to stay at a place that had a pool. I looked at all the hotels in the area and found this one. Pictures show a great pool. We got there and its CLOSED for renovation. Would like to know that when booking. Excuse given was they were not allowed to update there web site or affiliates with that information from Marriott corporate. Very disappointed especially when you prepay and not get what you expected.

When I booked the room, I was expecting to enjoy the pool, but nobody said anything about it being closed for renovation. That was one of the reasons I booked it didn’t find out until we checked in.

Peasant but poorly trainded staff.

The staff ( Ashley) was very courteous and helpful

Liked the bed pillow and quilt very comfortable would have liked if they provided a pen, a bottle of water and some body ltion like they do in other cheaper hotels

Rooms were clean and comfortable.

The pool was closed for renovations. You could easily hear people walking in the hallways and above you. Staff was friendly and helpful

The bed and pillows were heavenly but the check-in boy wasnt very pleasant.

The young woman at the front desk was extremely pleasant both check-ins. Give that girl a raise. She was decorating for Christmas last time I was in and she was just a joy.

Fromt desk staff was very efficient and helpful

Nice hotel. Easily one of the nicest in the area. Close to everything. Good customer service. Will definitely stay here again.

Very friendly staff. On disappointment was the pool was closed.

Not good

The property was very nic and the staff was very nice too! The room was a little stale smelling, could have used some fresh air.

Overnight stay and was pleasant, comfortable bed and quiet

Lovely place, stay there often when I come Saginaw

The front desk staff was outstanding! No breakfast and even though you could get a discount at the attached restaurant, they weren't open until 11:00. The room, however, was a bit to be desired. The bed was comfortable enough but was creaky when rolling over. Just kind of odd... In the bathroom, the sink was cracked and the shower floor looked to be permanently stained. I'm not sure what was splashed on the walls. The hallway carpets were well past worn out.

Very friendly staff!

We usually stay at Four Points When visiting Saginaw, Michigan. We’ve never had anything but excellent service. However, this time, because there was a large group staying at the hotel, we were moved (according to the desk attendant) to an accessibility room on the patio level with a glass sliding door, accessing the outside pool area. While we appreciate that Four Points provides an accessibility room for those who need it, we do not. The main issue is the small bathroom sink with limited room for toiletries, and single small wall mirror, neither of which accommodate two people. Additionally, we were not comfortable on the patio level with the glass sliding door. While there are two locking mechanisms (handle latch and stick in floor slider trough), it still felt too exposed for us.