Great experience

We arrived 12:30pm. Front desk said it may take minutes to get ready. I asked how long, she said we don’t know. So we have to wait in the very hot and humid situation until 5 minutes to 3pm . I got very upset then she said wait 5 minutes your room be ready. The hotel was only half full! She had us wait until exactly 3pm to get us in! And they also charged $170 for us two, one way boat transport to airport, this is without letting us know! While other hotels are free or charge $20 per person! Also $40 round trip if you want to visit their sister hotel. I want to call a local tour company, she said you need to pay. Ok, how much? She said I don’t know. I said if you are going to charge me, you need to tell me how much per minute. Then later the manager came and called the tour company for me without charging. And the buffet breakfast has many foods, but hundreds of flies flying around the food. I have never seen any restaurant has so many flies, even in Cambodia countryside. The hotel is running down, avoid it if you can.

Staff very rude. Not willing yo help

Excellent

will back

Excellent in every possible way. An absolute dream of a resort!

beauty, quiet, service, room service

Loved everything about this resort , the staff are happy and so welcoming. Will definitely visit next year. Mauruuru

This resort is like paradise on Earth. We had an overwater villa with the Otemanu View and it was absolutely incredible. We had the option to either stay on our terrace or enjoy their beach. Everything was spotless, the food was delicious, the staff absolutely friendly. This was the best decision we ever made for our honeymoon.

Amazing property with the best customer service. They care about safety of all there customers.

Amazing people here! Always greeting you with a smile! Service is top notch and room service has been stunning! Would recommend this resort to any and all!

Awesome peppery and kept very clean! Service and staff were really great!

We loved this resort and the staff. This place is a paradise.

This resort is amazing! It’s beautiful and the staff is so polite and helpful! However, our beds were so hard and uncomfortable! Not what I was expecting with such a high-end resort. And the food was SO disappointing! The selection is very minimal, the prices are ridiculous, and the food just does not taste good. The breakfast buffet was delicious though. I also really liked the special touches they provided my kids and the cake and champagne provided for my birthday. I was also disappointed in my villa. I paid extra for a room with a pool and a “lagoon view” but all you get is the side of the lagoon and half of the beach. Not a true lagoon view.

This property is beautiful and the staff are hardworking and kind. The overwater bungalows are luxurious and everything you are hoping for. I felt like the dining options left something to be desired. For the price I expected much more. The food was less inventive than I could get at home but 3x the cost. My recommendation would be to order most of your meals as room service and enjoy your room. One breakfast is more than enough for two, for example, and nothing beats the view from your room. One word of warning just generally for those coming to bora bora and staying at the large resorts—the experience feels very « canned ». I think a lot of ppl coming here like that—they don’t want to experience another culture or learn new things about the area etc, they want to stay in their insulated bubble and that’s fine, but just know that that’s what this is. It’s beautiful, luxurious, and made specifically for outsiders to relax and not see any of the « real » bora bora, kinda like White Lotus lol. If you’re not that kind of traveler, I would suggest splitting your time here and at another island like taha’a, which is what we did. We stayed on a motu there for a few days and on bora bora for a few days and did both, and met some great friends and had some unique experiences. Overall, would recommend this resort!

Amaxmzing location and staff

we had mixed service at this hotel. some of staff very helpful and provided excellent service ( Ralph at pool and beach) but very often when we asked for something the answer was a quick “no”. for example on return to boat dock we asked for ride to our bungalow and we’re told no because they were waiting for boat from airport. instead they should have said we have to stay but will call you another cart. another example was when all the beach lounge chairs were full, my daughter was told sorry we can’t get you a chair. when she complained someone did get the chairs. one day told she could get not food served at beach but again with complaining after seeing other guests being served they did serve us and all of the other guests. the property is so beautiful but staff need some training on providing exceptional service. be aware when you arrive you are told not to walk outside the grounds as the local dogs roam free and have bitten guests. our wait to check in was extremely long as there was only one person checking in

Excellent and will come back again

Breathtaking views in overwater bungalows with a wonderful staff.

The facility of the bungalow is old and food is so so. Water is clean and beautiful. However the receptionist service is unfriendly and gave us attitude when we need help. We considered they want to get rid of their responsibilities when I got bitten by the fleas and requested to change the room. How disappointing it is !

Everything was perfect! From personalized treats for the kids to the service! Absolutely a must!!

The staff in the reception are not giving us fully information. We suppose to have the VIP credit to use but they didn’t mention it during the check-in time. We have to paid our own bill for lunch and dinner.

Beautiful setting in a spectacular area. Friendly staff available to help at any time. $45 sandwiches and $30 drinks add up, but there’s nowhere else to go.

I stayed at both intercontinental and four season for this trip. No matter from facilities to the services, four season is far better than intercontinental. I will never come back to intercontinental bora bora again. The wifi is spotty, there is no farewell greetings. The welcome greeting is not as nice. The water and sands are not well maintained. The food was so so and the services not as attentive. The staff are not as friendly. They also charge for shuttle service to the airport. I would rather pay slightly more to stay at four season.

Absolutely beautiful property and stunning villa (as should be for the price). My only complaint was the check in. We arrived by boat from the airport with three other couples. They were immediately given cool towels and drinks and taken off by golf carts to their rooms. We sat there for over an hour with no explanation, no towels, no drinks. For over $1650 a night i expect better service. Rest of the trip was great. Super friendly staff. Loved swimming at night off the over the water villa, memories of a lifetime.

Lovely resort. We went for our honeymoon and had a wonderful time. Staff is amazing. Over the water bungalows are really nice. We thought the food was ok, but everything else made up for it. Would highly recommend.

The resort was breathtaking and peaceful yes you can the world behind and just enjoy living.

Great place to be, staff are awesome!

Fabulous property in a fabulous location! Waters are so blue. Room and beds are sooooo comfortable!

Location Location Location!. Having said that, the property was immaculate! The upkeep and maintenance in a challenging environment were amazing.

It was really inconsiderate to contact us 24 hours before our stay to let us know that you guys wanted to rebook us at another property in a completely different island due to limited staff. Then said we can come but expect that resort won’t have all amenities and then do nothing to compensate us.

The staff was so friendly but the resort itself is a little boring. The overwater bungalows were overpriced, oddly laid out. Not comfortable inside and the outside was laid out very oddly, no shade on the deck and in such shallow water that my son couldn’t even jump off the deck. Just kind of a disappointment given how expensive they were. On a motu, which we knew but very expensive getting to and from bora. If you just want to go and stay at the resort, that isn’t an issue but we wanted to see Bora. Don’t go if you’re budget conscious at all or if you want to explore. Much better options on Bora itself.