This is a 4 star hotel with 1 star service. The star in this case is the 1 employee dealing with a constant mob of people. 1 person at the front desk. One. This is a 10 story hotel. There are only two elevators that service the ENTIRE hotel. They are fine, fancy, glass affairs that are oddly shaped and barely accomodate a baggage cart. At the ground floor there is a constant press of humanity vying for position in line to gain entry to the next elevator to reach ground. The area that the fancy, sloth speed elevators are located is extremely cramped and bottle-necked. It allows little room for people to exit the elevators due to the press of humanity and limited space. The wait to get on an elevator during normal hours was way too long and a constant common complaint among other people staying at the hotel. I am a senior citizen. I called guest services and asked for 2 extra bath towels. This fancy hotel provides 3 to a room. I was answered with, "well it might take a minute to get those to you but if you come down to the front desk I can hand them to you." Ok I said. I made the trek down, only to be ignored because the single employee there had 150 people in line in front of her. I made the trek back upstairs to my room. I called 'guest services' again with the same request for 2 towels and received the same spiel. I told them I could wait for them because I had all night. The towels never arrived. They are woefully understaffed. I'd like a refund and an apology.

Very clean. Slow elevator when busy but not a huge deal.

Customer service snd the entire crew provided great service to me and my family. Thanks again will do business always!

Everything was great until I looked at my credit card statement a day after I e stayed at the hotel and found out that I was charged twice (once by Orbitz and once by the hotel) for one of the two rooms I booked through Orbitz. It is impossible to get a live person to discuss. I’ve contacted the hotel a couple of times by phone and I was transferred to a voice mail to leave detailed information and wait for a callback within 24 hours; I’ve also emailed the person supposed to be in charge with billing and 4 days later received no response.

Clean older property. Would stay there again

Great service as soon as you walk in. The property is very clean and quiet. I was looking for a place to rest and this is it, can’t wait to come back

The exterior and the common areas are clean and beautiful the water wall looks amazing but a bit noisy and you can hear it inside the room. The room was average, there was a fly on the bed when I came in, I end up killing it myself in the bathroom with a towel, the toilet is ver noisy and keep running for long time after each flush, the shower faucet has the cold and hot indicator backwards, I had to turn it to cold to get the hot water after multiple tries.the body wash bottle was almost empty I used the shampoo instead The hotel is not bad but there are no attention to details that could have made it better and more enjoyable.

This was a convienent location for us. Enjoyed the outdoor space provided.

Clean, great staff!

Good place to stay. Helpful staff

Nice hotel. Friendly staff. Reasonable rates . Clean!!

Great service and amenities.

Everything

The only critique I have is how little the eoom cools at night for sleeping.

Staff was amazing. Helpful and courteous. We dealt with 4 different people at the front desk and every one of them did an amazing job.

Toilet pressure wouldn’t flush and there was some trim peeling off the wall but overall the stay was good.

Hotel facility room Toilet for tall person was to low to floor would've appreciated higher/taller toliet

Stayed for a conference. Not a bad place to stay. Clean and comfortable with friendly staff.

Air conditioning wasn’t working very good which made sleeping there miserable. Definitely outdated in the room itself. The holder on the wall for the shampoo/conditioner/body wash was broken off the wall but some of the plastic from it was still stuck to the wall. Water pressure also sucked.

Several charges that I would be happen to pay if the quality would have warranted.

Room was clean and quiet. Overall well kept up hotel.

Friends staff

We could hear everything above us . And the outside noise was a challenge . For 250 a night a was diss appointed with the bathing facilities. Elevator were so crowded because of boys with hockey equipment and so many kids playing with elevators .

I did enjoy the friendliness of the staff and the funny witty comments of the front desk.

First we had got there and had multiple issues with the toilet. Had to flush it repeatedly for it to actually go down. We had a couple guests we hadn’t seen in awhile coming to stay with us and they also had a baby. it was extremely hot in the room. Even when we turned the ac to 60 degrees it didn’t work at all. At check out when we went to talk to them they said people had been asking for fans and we could’ve asked but We paid 200$ for the hotel and didn’t know we’d even have to ask for a fan and thought the air would work. Our guests couldn’t even stand to stay in our room and they ended up leaving the next day 6-7am and we also packed and decided to leave shortly after. When packing up we checked under the bed for anything to make sure we didn’t leave anything and we found a dip chew pouch and a marijuana vape which like I stated we had a baby with us who is crawling luckily he didn’t find that. Another thing the pool was full at almost all times and was very dirty and had cold water but the pool room was extremely hot as well. Overall not a good experience my guests and I left way earlier then we expected to and wished. I wish the experience was better. I would like to be compensated or my money back.

I can not say enough about this staff as well as the property. We came in town for my daughters gymnastics meet. That happened to be the same day of my sons 3rd birthday. We booked with a different property that had a water park, to our dismay the water park was shut down. I called the Sheraton and told them of the situation. They went over the top for us. What seemed to be a disappointing weekend, turned into a wonderful stay. If you are looking for a beautiful, comfortable hotel with above and beyond service. This is your place !!!!! - thank you again to the Staff ❤️

It was beautiful 😍

When we checked in and arrived to our room, it had not been cleaned. There was a beer box stuffed with trash, dirty towels, and the bedding hadn't been changed. The friendly front desk worker did provide us with free breakfast buffet vouchers and sent someone up with clean towels and bedding. Also, there was a fundraiser event going on and we could hear the music and feel the bass in our room until 11pm. The breakfast was good and the pool/workout area was nice.

Friendly and welcoming staff.

Great location! Very friendly staff, check in was fast, room is very clean and neat. Nice hotel!

Great Property for a variety of usages and Visually taking... I truly enjoyed my stay, I was just in shock upon check in to find very long hairs embedded in my sheets. I understand laundry and went thru and picked out all the long hairs that probably came from a housekeeper or previous usage. Otherwise great room, but wasn't paying an extra $6 to use wifi, when most offer it for free. I tried to use the local bar for a drink, but when there are "events" being held, was a Tiny Bar for such a demand of people also wanting drinks, Could use a Larger bar to attract more "staying" customers than those visiting from an event. Great Property overall.

To many kids super noisy all night