They are doing updates around hotel. Not sure what they are exactly doing. They need to update AC in all the rooms. I’ve stayed quite a few times here and it’s hit or miss if the AC works. If you’re hot, at least the window will open 6” to get some air in the room. The gym needs some love too. Restaurant is very good and the staff is very friendly. Bartenders are great.

Not ideal for people who don’t have a car because there’s literally no way to get there without one, but I managed anyway. Only issue was that the power went off in my room around midnight and I was transferred another room but they basically said I was on my own with helping me move any of my stuff to the new room. New room never got serviced so I didn’t have towels. Elevator also malfunctioned a lot the first night.

No reading light, very old dirty bath, refusal to give me any cutlery other than plastic and a cardboard cup for coffeebecause i was 1minute after 11.00am and all the breakfast still laid out. Two staff extremely rude not to mention unhelpful. Was given breakfast as a freebie because bedside lights not working. Old and tired hotel and i will never stay again nor use hotel.com as i paid insurance too! And they both refused my refund after booking was completed nit even ten minutes. A con frankly hotel.com

Stay away from this hotel This hotel is worn out Old ugly and dirty The air condition didn’t work We call the lobby they sent a technician and he did not fix it

It was ok for the time we needed it. I would’ve sworn i thought I booked 2 queen but the beds were full. We managed. Restaurant offered buffet or a la cart. They should just say buffet, a la cart is pointless, we didn’t get everything we ordered and we had to ask for it multiple times. For how expensive it is they should just do free continental breakfast. Also the convenient store was not convenient. It was cash only! Not really impressed. Only great thing was it was right off the highway from the GWB.

Air conditioner was not working. Told the front desk and they said they would send someone up right away. We left to go into the city upon arriving back our room was still 80 degrees. We went to the front desk and they gave us a new room. However, same issue. So the room never dropped less than 80 degrees! I believe they either shut the air off throughout the building or they need a new system!

I coudnt sleep because of AC was not working at that moment. Tempurture was above 80, I was sweating. I called front desk and he said somebody will stop by to fix. I waited an hour, nobody came. I called front desk again and he said he will send somebody. I waited another hour, he called my room and said he will change another room. I got another room key, and when open the door, somebody was sleeping, we were sursprised and he yelled at me. I was so mad not only because he gave me an occupied room, but he’s attitude. He said it is not his fault,it is systems fault. Never said sorry.he said it could happened and ed for refund, but he give me refund because manager wasn’t there. He said manager will come 7:30am. I waited 7:30am manager wasn’t there. He said he will come at 9:00am. Therefore, I could’t sleep 9:00am, and hotels.com said I can’t get refund because manager Is not at hotel. This is so ridiculous. The front guy name is Hamilton.

The place was very clean - and it loooks fancy as well the staff were very nice and friendly - room service was excellent clean towels every day