Everything at this hotel was broken. Elevator was broken, Hot Tub and Pool were closed. 2nd flood Ice Machine was broken, Emergency exit on first floor was broken. TV required programming, I asked the staff and they said it didnt need internet to work, but it was asking for internet. Internet was intermittent and once I got the TV connected it worked, but would require me to exit to the home acreen, reselect the wifi and select my tv channel again every time the internet went out, which was about every 20 minutes. I diacoveres breakfast timea had changed, I missed breakfast by 5 minutes, everything had already been removed. The previous evening the store area, with sodas and snacks was roped off. When I called the marketing manager to complain I got the front desk, who said the manager was sick, when I asked about the marketing person they didnt say anything, and the front desk clerk said they had no permission to address any issues. Hotels.com called, front desk told him the same thing. I called Comfort Inn Choice members service, they contacted the hotel and were told the manager was unavailable. Building had signs warning not to eat in rooms, not to stay more than 15 minutes past checkout or you will have extended stay fees, that breakfast hours were shortened. ect.. ect.. From reading previous reviews, the elevator has been broken for 8 months. The pool & hot tub doesn't appear to ever be open. And the internet issues have been going on for at least the last month.

Roaches in room , elevators broke , hallways and stairways dirty

Our stay was okay. No noise issues. The rooms do need thorough cleaning possibly updating & pest management since we found a dead roach in the bathroom. Hotel has definitely gone down the last years

Elevator was not working. Other than not accepting pets. It was comfortable.

Bed was comfortable and the hot water works great.. almost too good. The lobby was very nice but the elevators were out of service, Business/ computer room was not operational. Hotel needs lots of TLC which it looked like they may be in the process of.

I have some many complains! I book a room since like a month ago! Hours before checking in I receive a call letting me know that they didn't have a double bed available that if I was okay with a 1 king size bed with a sofa bed. I said that it was fine as we get there we check in mind you the elevators weren't working. So as we go in the room it had a horrible smell like if something had stayed wet for a long while. Then we noticed that the sofa was wet! And to top it off the carpet was completely wet as well! We let the front office know and all they said was that they didn't any other rooms and that the carpet had supposably been washed! Oh and please update your photos hotel doesn’t look nothing like the photos!!! Never again!!!!

Honestly the worst stay in my experience so far. For starters, their elevator was out of service, which was not communicated to me prior to me booking my room on the third floor. Then, when I arrived and learned of this inconvenience, I was promised a room on the first floor the following day. When I came down to the front desk the next morning with all of my stuff, I was told by the next employee on shift that the promise should not have been made because they don’t have any rooms on the first floor available. He told me to call later after check out time and see if anyone on the first floor has left. When I called, I was told there were still no rooms on the first floor. At this point, I wanted to cancel the rest of my stay and stay somewhere else. I was then told that I could not cancel that night’s stay because it was after the cut off time of day to cancel. I told them to cancel the following night. They did not do that either. On top of all of this, the room was dirty, smelled like cigars and I saw bugs crawling all over the bathroom. Do yourself a favor. Do not book here. They have a lot of work to do.

Broken elevator whole place stunk like cigarettes whole hotel was covered in trash