The room was lovely comfortable & clean People very helpful

Friendly happy environment would differently come back

old, needs a refresh

Ok but showing its age

Friendly, clean and easy

Older style Hotel, but very clean. All staff were very friendly and helpful. Will stay again.

The explanation of the room that I booked was not accurate

Excellent accommodation will definitely stay here again. The room looked like it had been recently renovated. The bed was so comfy absolutely had a good night's sleep. Location of hotel is right opposite the town Basin. Supermarket is a minute drive which was very convenient.

Staff were very helpful after I stuffed up my booking date.

Great location, close to restaurants and shopping and the amazing Walking Bridge

Rooms were nice, beds were comfortable and staff were so friendly.

A friendly welcome from all staff . Well located a short stroll along the river walk to the many restaurants and downtown . Breakfast buffet was excellent . Quiet and comfortable in all ways . Would absolutely stay there again .

Very tired hotel and noisy!

Great location and hotel in Whangarei

One of the best place I have stayed and enjoyed

Indoor swimming pool looked good. Room had been nicely refurbished, really good sized room.

Our King Superior room had "recently been updated". The bathroom was fine, but the rest of the suite felt like it had been done as cheaply as possible. It no longer had a couch in the main room but a Murphy bed instead, so there was only 4 unmatched chairs to relax in and watch TV. There was no microwave and when we went down to the kitchen to borrow theirs to make popcorn they refused to let us do it, but they set the timer for 30 seconds and then reset it for the same 3 times. More than half the bag did not pop. We asked for utensils to be brought up to the room and after an hour finally went down to retrieve them ourselves only to be told she has forgotten. They advertised a heated pool, but it was cold. A very average place to stay with poor customer service.

Wanted to be central and on the harbour for a reasonable price

be careful - for some reason my WotIf booking dropped off, and they Hotel did not have the booking. The facilities look like they're in the process of upgrading - rooms are lovely.... hallways etc not so much.

This place had all the facilities you needed and was close to the town, shops and supermarket. The building is a little tied in some areas but nothing bad enough not to stay there.

Nice

We loved the pool and spa for the kids, the hotel is in a great location with easy parking. Room service for dinner was delicious and the staff were very friendly at breakfast. 11am checkout on the weekend was great.

First stay back here since pre covid times! Check inn was quick easy and friendly staff were great,stayed in one of the renovated rooms and can say it was a nice room although the fridge and AC unit were very noisy,the other issue was (not the hotels fault) the amount of other guests slamming doors and speaking loudly in the corridors but above all else a nice stay great location plenty of parking on site Bar/Restaurant.

The pool,spa and gym were excellent,friendly helpful staff and an easy location that was accessible to town. The room cleanliness was at best, average.Overall we enjoyed our stay although the exterior could do with a bit of a makeover

The floor in the dining room looks horrible;overdue for cleaning. Our sheets had blood on them!!, which wasn;t obvious at first until the bedlinen was peeled back when we were vacating the room to return home.Shower drain blocked, water did not disperse,yuccky !!

All round we had a good experience and will be back again. Thank you.

The room was great. The property is a bit tired. Close to waterfront and dining.

We loved our stay in the spacious Junior Suite. So clean and well equipped with generous toiletiries and coffee and tea making sachets. The staff at the front desk were so lovely too. Plus great location!

Rooms were clean and very sound proof no hallway noise

Lovely property with great staff. Excellent location across the bridge from Town Basin - lovely location.

Comfortable accommodation handy to town. Friendly staff, good on-site parking and tidy, well presented room

It was a lovely stay. Clean, tidy and friendly.