The room wasn't clean when I got there

the shuttle service was great. close to the airport and staff was friendly.

First, we reserved a room with 2 beds. They gave us a room with 1 bed with pull out couch. I ended up covered in bed bug bites. Line at front desk check-in was very slow. Small shuttle (only took 9 people, hourly, 1st come 1st served). Avoid this hitel/Stay elsewhere!

It was excellent, nice staff. Bar options. Transportation to and from the airport was the easiest and driver was very nice.

Good to spend the night and take an airplane next day, 15 min no traffic to O’Hare.

The hot tub, and pool were amazing! Very relaxing. The staff were very friendly. The bed was to doe for it was very comfortable, you kind of subk into it. The only down fall to the hotel is the wayer pressure/ heat in the showers. It took nearly 20 MINUTES to get HOT and the pressure sucked. The shower felt like a hose with a kink. Besides that it was great!

was very close to a lot of the places we wanted to go to.

Clean and staff was friendly. They put coffee out in the morning but it was already put away when we checked out at 10:30. It would be nice if it stayed out until at least check out.

The first room that we were given was freezing with no thermostat to regulate the temperature. The second room we were given the tv did not work, they said they would fix it while we were out the next day and they did not. No one picked up or replaced clean towels, we had to ask for fresh ones. The manager was supposed to call me back to make it right, and never did, and hasn't been available when I've reached out.

It was a lovely place to stay

We didn’t stay there and decided to leave the room we got was used and not cleaned before - bef sheet, water bottle on the floor… staff was badly managing the situation. On Expedia amenities included crib werheas in reality they didn’t have. Restaurant with no license so no food …

Images of the property online were misleading.

I made an error re arrival date and Hotel.com was very accommodating and fixed the problem. The hotel was close to the event we were attending and was very clean. We were given keys to a room that had not been cleaned and we were given another that was a junior suite. Well done Four Points

room needed attention to tile,door handles food service unavailable Just okey for rate charged.

I don’t leave negative reviews often, but this place was gross and everything was broken. In addition, I already left a review on Marriot, and I got a response saying “We’ll let management know” and that’s it. Disappointing all the way around.

Looks clean outside the building and was easy to get in and to get out.

Staff was great but our room was filled with cigarette smoke coming from another room one night. Was awful. Staff whom were very nice couldn’t find where it was coming from. They moved us the next day. There were also a few nights with people running in the halls. Won’t stay here again but it was cheaper so you get what you pay for.

Checking

I liked the bed, the pillows, the proximity to a lot of restaurants and stores. I don’t mind having my credit card registered but I don’t like having charged $50 at the checkin. I hope it will be refunded when I check out.

The staff was very engaging, accommodating, and pleasant. The property was nicely decorated and updated. The surrounding community felt safe. The only issue I experienced was getting daily housekeeping and clean towels when they failed to clean my room. Otherwise, I had a very pleasant experience.

Terrible experience with the property

We booked this hotel as it had a pool and hot tub, but they were both down for repairs. Fine, it happens. However, they told us each day it would be repaired "tomorrow", and tomorrow never came over the 4 nights we stayed. I talked to someone who was there before we arrived, and it was out of service while they were there as well supposedly. Room service was only done twice; and one of those times was only after calling front desk when we returned in the evening and had no clean towels or coffee for the next morning. Lastly--and this isn't really the fault of the hotel necessarily--traffic in the area is loud, and the building isn't well sound proofed.

Comfortable and free bus to airport.

Beware of room 339 because most of the things do not work such as the tv and AC. The first night they were booked solid so we had one night in a hot stuffy room. The next day I asked again about resolving these issues and they gave us a new room where everything worked amazingly. Clean and comfy was the second room. We would definitely stay here again.

Convenient location near lots of things we wanted to do in the area and easy to get to/travel to Chicago from.

The hotels is supposed to have dining service, bar service, and a pool, but none were operating…the towels were of terrible quality…they ended up charging us $19 for a toothbrush and two very thin foil slivers of toothpaste, which was supposed to be a $3 charge, but instead, was $19

It was a great stay. I had no issues with anything in the room. It was nice and quiet. Check in and out were quick.

Be aware, this whole review is influenced by the failure to be running a shuttle when we arrived. The whole reason for selecting the property was the shuttle from O'Hare. Called hotel to get shuttle information upon arrival. Front desk clerk said no shuttle. When I asked again she said no shuttle until later! I asked for other arrangements. She said there are none. No offer to pay for cab or other arrangements until shuttle restarted. Caught a cab. That was a $30 ride. They charge 1.5 of meter to go shorter distances; use Uber. Checked Expedia listing and no mention that shuttle didn't run in early afternoon. Next morning when talking to shuttle driver, who I could understand, he says they shut down for a couple of hours but if she had told me where to wait for shuttle, by the time we got to the pick up point it would have been only a 20-30 minute wait. She would only say she could do nothing; no shuttle, she and maid only ones there. Very poor start. So, be aware if you arrive in early afternoon. After that, very average. Grounds not maintained. Halls smell of smoke. Room clean. Bed comfortable. Breakfast $15 a person. Morning shuttle on time. Dropped us at wrong end of terminal and those terminals are long. Be aware, there are two Four Points O'Hare. One north and one south of airport. Know which one you are choosing.

Wonderfully clean. Perfectly safe. Value priced. Plan on staying here again.

I had a very comfortable stay and the shuttle to the airport both ways was easy and convenient. The front desk workers were very helpful. I also parked my car there while traveling for a reasonable cost.

Room was very clean, the bed very comfortable, and the staff was very friendly. I will definitely stay there again. Great overall!

Nice and convenient