This is the 2nd time we have stayed here and would highly recommend. Very helpful, friendly and welcoming staff. Great hotel 😀

I love this hotel, stayed twice, and will do again.

Hotel is good, nice rooms, good location and friendly staff, Great breakfast. Great base for a long weekend away only downside was a long queue for check in....this needs to be addressed.

Pool was closed, building work ongoing.

Shame the pool wasn’t finished and there was building work across the road which was pritty noisy in the mornings which both weren’t mentioned in our correspondence apart from that nothing to complain about

Pool area was under construction and a lidl store being built opposite the road

Wasn’t happy with cleaning of room and noise from work being carried out at pool area if I knew this was happening then I would of changed hotels

Don't no where to start 4 days of hell. Building Lidl on one side. Building pool on other side drilling, banging morning until finish. Food appalling meant to be international cuisine so vile. Contacted front desk no joy unprofessional staff hadn't a clue. Kids trying to do mature staff job . Went to see customer advisor she didn't care. STAY CLEAR WILL NEVER BE BACK. HOLIDAY FROM HELL!!!!!

Great

Nothing to fault. Very welcoming and efficient check-in staff, comfortable and clean. Buffet dinner and breakfast excellent and good value. Would definitely stay there again.

Cold food.lots no sleep.i stay a this hotel for 6 years.i will not be going back poor

Reception area was lovely and inviting but found the rest off the hotel quite depressing. Dark wood on outside of rooms, rooms could do with a bit of attention. We always say hello to all staff however apart from the gentleman at the front of the restaurant and the reception staff we did not get any response.....how rude. Food was nice but in the evening the restaurant was like a school canteen. Would nor recommend this hotel.

The hotel is surprisingly big! But you dont notice it until your in the restaurant. All the staff were very friendly and helpful. Pool area was nice, clean and relaxing. Location is good, far enough away from the night life to not affect you, but close enough to go enjoy in that it doesnt take too long to get from/to. Only negatives, hotel needs a refresh in places. For example, the bath and toilet seat both had many chips in them. The room had lots of telephone line ports, but no USB slots, so feel like it current times they should be swapped around. Was only B&B, lots of choice, but hot food wasnt always the hottest. Overall, nice hotel and would happily stay here again!

Great location for a night at Benidorm Palace. Very friendly and welcoming staff.

Stayed 7 nights, everything good apart from 1 gripe, the beds, its like sleeping on hard granite, spoke with other guests they all said the same, im leaving today & all I need is sleep, could sleep for a week ! Would come back no problem but not with these beds 😄👍

The hotels dosent match the expectations for a 4 stars hotel. Not even a 3 stars hotel except the pool. 1. Therer were some isues with the air condtioning. 2. Room furniture was torn and dirty. 3. Fridge is so old that dosent have any cooling capasity as it is too old and unmaintained properly. 4. Bathroom ventilations was awful. While have a dusch no oxygen. No any bathroom articles were available. 5. Bathroom furniture were dirty and broken. 6. Called the reception asking them to bring me 2 teaspoons , they wanted to charge me 5 euros for that as it was " room service" 7. Fire alarm at level 10 was out of order. There were 2 false alarms during my stay. 8. Reception, elevators and corridors lack air conditiong. You have to sweat everywhere in the hotel. 9. Moisture-damaged celling dropping water at level 10 corridors. 10. Air conditioning window dropping water. 11. Table lamps by the bed were extremily direty with many stains, so as the headboard. 12. Breakfast was good with a good variety. 13. The hotel needs a total renovation to get back in shape as it seems that its not maintained as it should be.

This was a very nice hotel, but Benidorm itself is a bit touristy. Lots of other little towns along the Spanish coast that are better to visit.

I loved everything

Very quiet at night. Reception staff very helpful, parking was expensive. Convenient for Benidorm Palace.

Public areas and pool area are lovely. Bedrooms are tired especially the bathrooms tiles are cracked body wash no longer on the wall just holes. Had to change rooms due to issues with shower room above us leaked through the ceiling then our bath leaked flooding the bedroom. Staff were not apologetic about the issues. Breakfast choice was amazing.

Great week at the Elvis Festival, can’t wait to return next year.

Always great

Great hotel. Better service than other Melias I’ve stayed at. Thank you.

Nice hotel in better area of Benidorm

Everything was fine

breakfast wasn't very good, also was charged £20 for the mini bar which we didn't use, will never go back there again.

Lovely hotel. Clean and a great pool area. Rooms were clean and spacious. The only thing letting this hotel down is the women on reception. They are rude and check in takes forever. Overall a nice hotel though.

Lifts!! Always an issue and took ages to get a lift as 21 floors of guests is a big number especially when a couple of lifts are out of service. Reception, no system, more a free for all and the staff could not see who was next so caused a little tension when checking in/out. Otherwise, great hotel, good rooms and dining facilities (only had breakfast) pool was good with activities most days. Overall I would stay here again but the lifts and reception issues need addressing by management.

Second time here Hotel a little dated but otherwise okay Bathroom leaked when shower is in use room 462, Slipped on floor. Reported to reception and Immediate reaction was a little unconcerning until I kicked off They changed my room unapologetic Lady who cleans the room nice enough but mops the floor leaving it very wet without drying , I was still in the room at the time No replenishment of coffee tea etc Had to go down to restaurant at Dinner time I was not full board so wasn’t allowed in couldn’t believe the grief I got for something that should have been provided previously breakfast was nice, good choices but a little cold although there was a microwave Didn’t use pool or other services on offer Staff at the indoor bar were very nice and friendly Location is Good. Lots of nice shops/ supermarkets/ bars restaurants local Beach 10 min walk In all still a pleasant place to stay but a little TLC needed

Amazing bed nice room with great view. Main problem for me is they teh lobby and restaurant areas are very warm and stuffy. I'm litualy sweating buckets while eating dinner it's not pleasant. Not sure if air con is broke or if this is normal. This would ut me off a return visit if honest

The hotel was nice and all the common areas were in good condition but the rooms were dated and not particularly clean.

Had a brilliant stay